You are purchasing digital products, such as templates, e-books, prompt packs, and guides. These are not physical items that will be shipped to you. Our solutions at Gaia Digital are designed to be foundational tools that you can download and use immediately to improve your workflows, creativity, and productivity. Please read each product description carefully to understand what is included.

Instantly! As soon as your payment is successfully processed, you will receive an email from Payhip containing a secure link to download your files. You will also see a download button on your purchase confirmation screen. Please make sure to enter the correct email address at checkout and check your spam or junk folder if you don't see the email within a few minutes.

Due to the instant and irreversible nature of digital downloads, all sales are final and non-refundable. Once you have received the files, they cannot be "returned." We encourage you to review the product descriptions, images, and compatibility requirements thoroughly before making a purchase. If you have any questions about a product, please contact us before buying.

Don't worry! The download link sent to your email by Payhip is yours to keep. However, if you accidentally delete the email or have trouble accessing your file later on, simply reply to your original purchase receipt email or contact us directly with your order number. We will be happy to resend a new download link for you.

Unless otherwise specified in the product description, all products purchased from Gaia Digital Solutions come with a Personal Use License. This means you can use the product for your own personal or business projects, but you are strictly prohibited from reselling, redistributing, or sharing the files, or any part of the product, with others. If you are interested in a commercial or extended license, please contact us to discuss the options.

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. All transactions are processed through Payhip's secure payment gateways (Stripe and PayPal), which use industry-standard encryption to protect your information. We never receive or store your credit card details on our site, ensuring your payment is completely safe.

Yes, we're here to help! We offer support for issues directly related to our products, such as a corrupted file, a download issue, or if a file is not as described.

However, please note that we do not provide technical support for the software required to use our products (e.g., Canva, Notion, Adobe Suite, etc.). You will need a basic understanding of the relevant program to use our digital solutions effectively. If you have an issue with your file, please contact us with your order number, and we'll assist you as quickly as possible.