Effective date: 16 October 2026

InterviewIQ sells digital eBooks that are delivered electronically. Please review the product title, description, price, and compatibility information before purchasing.

Cancellation: Orders are processed automatically after successful payment. Once payment is completed and digital access or a download link is provided, the order cannot normally be cancelled. If payment is still pending or has failed, no completed order is created.

Refund eligibility: Because digital products cannot be returned after access, change-of-mind refunds are generally not offered after delivery. A refund or replacement may be considered when you were charged more than once for the same order, paid successfully but did not receive access after reasonable troubleshooting, received a corrupted or materially defective file that cannot be replaced, or received a product materially different from its description. This policy does not limit any mandatory rights under applicable consumer law.

Refund requests: Contact us within 7 calendar days of purchase using the Contact link. Include the purchaser email address, order or transaction ID, product title, payment date, and a clear description of the issue. Do not include card numbers, UPI PINs, passwords, or other payment secrets.

Resolution and timing: We may first provide a replacement file, restored access, or reasonable technical assistance. Approved refunds are sent to the original payment method. Processing is initiated within 5–7 business days after approval; the bank or payment provider may take additional time to display the credit.

Duplicate or unauthorised payments: Report duplicate charges promptly. If you believe a payment was unauthorised, contact your bank or payment provider immediately and also notify us through the Contact page.