Shop Policies

Welcome to our shop! We’re thrilled to provide you with high-quality digital products and custom items, including editable templates, party favors, mugs, t-shirts, and more. Below, you’ll find all the details about our shop policies to ensure a smooth shopping experience.

1. Processing Time

• Digital Products: Instant download after purchase. Editable templates are available immediately via email or your account.
• Physical Products (Mugs, T-Shirts, Party Favors): Custom orders take 3–5 business days to process before shipping.

2. Shipping

• Physical Items: Shipping times depend on your location and chosen method. Estimated delivery is 5–10 business days for most orders. Tracking information will be provided once your order ships.
• Digital Products: No shipping required. Download directly from your account or email link.

3. Returns, Exchanges, and Cancellations

• Digital Products: Due to the nature of digital files, all sales are final. If you encounter any issues with your download or file, please contact us, and we’ll be happy to assist.
• Physical Products:
• Cancellations: Accepted within 24 hours of purchase for custom items.
• Returns/Exchanges: Due to the custom nature of our products, returns and exchanges are not accepted unless the item arrives damaged or defective. If this happens, please contact us within 7 days with photos of the damage, and we’ll make it right.

4. Customization

We love helping you create unique and personalized products!

• For editable digital templates, be sure to review the product description for software requirements (e.g., Canva, Corjl).
• For physical custom items, please double-check your personalization details (e.g., spelling, images) before placing your order. We cannot be held responsible for errors in provided text or design files.

5. Usage Policy

• Digital Products:
• Files are for personal use only and may not be resold, shared, or redistributed.
• Editable templates are meant for individual customization and are not transferable.
• Physical Products: Items are for personal use or gifting. If you’re interested in bulk or wholesale orders, please contact us for pricing.

6. Support

We’re here to make your experience seamless! If you have any questions about our products, need help with a digital file, or want assistance with a custom order, feel free to message us. We respond to inquiries within 24 hours.

7. Refunds for Lost/Damaged Items (Physical Products)

If your physical item arrives damaged or is lost in transit, we will offer a replacement or refund. Please provide photos of the damage or contact us if the package hasn’t arrived within the expected delivery window.

Thank you for choosing our shop! We’re honored to be part of your special moments. 💖