Thank you for shopping with Jodi Custom Creationz & Gifts! 💕 Please review our store policies before placing your order. Because we offer digital products, sublimation prints, and custom-made items, policies may vary depending on the type of product purchased.
By completing your purchase, you acknowledge that you have reviewed and agreed to the policies outlined below.
DIGITAL PRODUCTS
All digital products are delivered electronically. No physical item will be shipped unless specifically stated in the product description.
Due to the digital nature of these products, all digital product sales are final. Refunds, returns, or exchanges are not accepted once a digital product has been purchased or downloaded, except where required by law.
Please read the product description carefully before purchasing to make sure the file type and product meet your needs. If you experience an issue accessing your files, please contact Jodi Custom Creationz & Gifts for assistance.
USAGE & COPYRIGHT
Digital files are for the purchaser’s permitted personal or commercial use as stated in the individual product listing. You may create finished physical products using eligible designs when commercial use is included.
Digital files may be resold. Purchasing a product does not transfer ownership or copyright of the original design.
Please review the individual product listing for any additional licensing or usage restrictions.
SUBLIMATION PRINTS
Sublimation prints are physical, ready-to-press transfers. You will receive the printed transfer only. A shirt, tumbler, mug, or other finished product is not included unless specifically stated in the product listing.
Please select the correct print size before ordering. Colors may appear slightly different in person than they do on your screen due to monitor settings and the sublimation printing process.
PRESSING & APPLICATION
Customers are responsible for properly pressing and applying their sublimation transfers. Pressing time, temperature, and pressure may vary depending on your heat press, substrate, and manufacturer recommendations. Jodi Custom Creationz & Gifts is not responsible for transfers damaged due to incorrect application, pressing, or use.
RETURNS & ISSUES
Because sublimation prints are prepared for each order, all sales are final except where required by law. If your order arrives damaged, defective, or incorrect, please contact us promptly with photos of the item and packaging so we can review the issue and make it right when appropriate.
Please double-check your design, quantity, and size before completing your purchase.
CUSTOM & PERSONALIZED ORDERS
All custom and personalized items are made specifically for you. Please carefully review all names, dates, colors, sizes, photos, wording, and other personalization details before submitting your order.
Because custom items are created specifically for each customer, all custom and personalized sales are final except where required by law. Returns, refunds, or exchanges are not accepted for customer errors such as incorrect spelling, sizing, or information submitted with the order.
PROCESSING TIME
Custom items require processing time before they are ready for pickup or shipping. Processing times may vary depending on the item, order size, customization requested, and current order volume. Any estimated turnaround time will be provided in the product description or during the ordering process.
DAMAGED OR INCORRECT ORDERS
If you receive an item that is damaged, defective, or different from the customization details you submitted, please contact Jodi Custom Creationz & Gifts promptly after receiving your order. Please include clear photos so the issue can be reviewed.
We'll handle shipping/pickup separately so we can clearly explain those rules without cramming everything together.