Please read our terms and conditions listed below before purchasing. Placing an order with Joyful Equestrian Shop means you accept these terms and conditions. If you have any questions about these terms, you can contact us via email at kacey@joyfulequestrian.com

Copyright

All designs, products and content featured on this website are the sole property of Joyful Equestrian and may not be copied, reproduced or used for resale in any way. When you purchase a product from Joyful Equestrian, you do not have copyright to the original design, file or artwork. Breach of our copyright will be pursued. Any designs purchased from this website remain the sole property of Joyful Equestrian.

Security

We respect your privacy and your security when you shop online with us. This website offers a secure payment platform and adheres to all 6 categories of Payment Card Industry (PCI) standards. 

Colors

Every effort is given to provide an accurate representation of colors, however monitors and screens will show colors differently to a physical copy which is outside our control. Please keep this in mind when viewing colors. 

Content

Joyful Equestrian reserves the right to change and update all content featured on this website at any time without notice. This includes products and descriptions, designs, pricing, photos, product options, all wording and terms and conditions.

Tag us on Social Media

Please respect my work by tagging Joyful Equestrian in any promotional material or social media images that feature my designs.

Instagram and Facebook: @joyfulequestrianshop

Resources

I do not disclose the fonts and resources that are used in my designs or website to protect my work. I have spent a lot of time creating and sourcing the right ones. No exceptions sorry!

Business Hours

Joyful Equestrian operates online, you can shop with us 24/7. My standard business hours for processing drafts are from Monday to Friday, 9am-4pm. While I try to reply outside of these times if possible, this is when you should expect a response. For all inquiries or questions please send me a message via email to kacey@joyfulequestrian.com.

Holidays

Please note that at certain times of the year Joyful Equestrian will take a temporary break and you will be notified on our website or if you have placed an order with us after the cut off date. If you have an existing or ongoing order, you can still reach us via email and we will endeavour to meet your timeline, however we may not take on new customers during these times. 

Unacceptable Orders

We reserve the right to refuse or cancel an order at any time if we aren't able to meet a deadline, if the expected scope of works are outside of the product purchased, if unethical business practices are requested or if a customer shows unacceptable or disrespectful behaviour.

EQUESTRIAN JOURNALS

Digital Delivery

Templates are a digital product and nothing physical will be sent to you in the mail from Joyful Equestrian. The access link is sent automatically to the email connected to your order.

Licence

Journals are for personal use only. They must not be used for republication, redistribution, resale or commercial use in any form. You can't use the template to create a product for sale. Repurposing the journal for other projects is strictly not allowed.

Included Downloads

Journals purchased from Joyful Equestrian expire after 10 downloads. Downloaded files are yours, forever.

Customisation

Our templates are pre-made and come as described. They are edited and printed by you, and don't include custom changes or edits by Joyful Equestrian. It is the buyers responsibility to check the product description (for the size, and the included file.) to make sure it meets their requirements before purchasing.

Errors

Joyful Equestrian can't be held responsible for mistakes that are found on a printed copy or mistakes made by a printer or third-party service. The customer is responsible for proof checking the wording and design before printing. However if you find errors in the journal Joyful Equestrian will edit and update the journal, as well as send an updated copy.

Refunds, Exchanges or Cancellations

Due to the nature of a digital product, it can’t be returned or exchanged and is not eligible for a refund. We can't accept cancellations or exchanges for digital products.

Payment and Pricing

Payment is required before I start design work. Quotes starting at $200 and are valid for 30 days, after this period they may be subject to changes. The payment methods I accept through our secure website are PayPal, VISA, Debit, MasterCard, Discover, JCB, and American Express, through Stripe.

Drafts

You will receive a digital draft to review in email when ready after your order is placed. Your order includes 3 draft rounds so you can make sure it's what you want.

Included Revisions

The draft rounds are intended to be used to fine-tune your design. Changes include wording, formatting of text (bolded, spaced out etc.), text colour and minor layout changes. Edits that go outside the included scope of works, such as illustrations or swapping the design to another in our store, will cost an additional fee based on the scope of works and this will be discussed directly.

Pages

Pages you want and any specifics should be emailed to kacey@joyfulequestrian.com after purchase.

Errors

We provide a digital draft so you can make sure everything is correct. The Joyful Equestrian cannot be held responsible for errors that are noticed after final draft is approved.

Refunds and Cancellations

Please choose carefully or ask us any questions before purchase. We aim to start working on your order as soon as possible after it comes in.

Prior to any designing:

This means I haven't started creating your design yet on my end. I can provide a full refund, minus a $50.00 administrative fee. Please note, this is a short window after your order is placed and Joyful Equestrian starts working on your design.

Designing has commenced: 

I can refund 50% of your total order, or 50% of the individual item being cancelled if purchased with other items still going ahead.

''I or 'me' refers to Joyful Equestrian. 'You' or 'buyer' refers to the customer.

Terms and Conditions last updated May2023.