PRIVACY POLICY

This Privacy Policy explains how Katie Yvonne collects, uses, stores and protects personal information. Katie Yvonne is responsible for the personal information used to provide the services described on this website. No private home address, personal phone number or unnecessary personal information is published through this policy.

1. Information That May Be Collected

Depending on the product or service purchased, Katie Yvonne may collect:

your name
email address
order and transaction details
the product or service purchased
your reading questions
your date of birth
questionnaire answers
photographs, where requested
limited details about another person connected to your question
personal intentions or circumstances relevant to the service
messages and correspondence
testimonials or reviews
marketing preferences
technical information collected through Payhip or its service providers

Katie Yvonne does not directly store your full payment card or bank details.

2. Why Your Information Is Used

Your information may be used to:

process and fulfil your order
complete your reading or personalised service
create reports, numerology readings or spiritual resources
provide energy healing or personalised energy work
contact you about your order
answer questions or complaints
maintain transaction and tax records
prevent fraud, misuse or abuse
improve products and customer service
send marketing emails where you have chosen to receive them
comply with legal obligations
establish or defend a legal claim

3. Lawful Reasons for Using Your Information

The lawful basis used will depend on the purpose.

Contract

Your information is used where necessary to provide the product or service you purchased.

Legal obligation

Some transaction and business records must be retained for legal, accounting or tax purposes.

Consent

Consent may be used for optional marketing, testimonials and certain personal information voluntarily supplied for spiritual services.

Legitimate interests

Information may be used where reasonably necessary for customer service, business administration, security and fraud prevention, provided those interests do not unfairly override your rights. The ICO requires businesses to explain why personal data is collected, how long it is kept, who it is shared with and what rights people have.

4. Sensitive Personal Information

Customers may voluntarily share information about:

emotional wellbeing
health concerns
spiritual beliefs
relationships
family matters
personal difficulties

Please only provide information that is genuinely needed for your chosen service.

You do not need to provide private medical documents, financial records or highly confidential information. Sensitive information will only be used to provide the requested service or where otherwise legally permitted.

5. Information About Other People

Some readings may involve another person. Please provide only limited information that is necessary, such as a first name or relationship to you.

Do not provide private documents, confidential records, contact details or unnecessary personal information belonging to another person.

6. Who Information May Be Shared With

Personal information may be shared where necessary with:

Payhip
payment providers
email service providers
secure digital storage providers
accounting or bookkeeping services
professional advisers
legal or regulatory authorities where required
technical providers supporting the website or business

Only the information reasonably needed for the relevant purpose will be shared. Katie Yvonne does not sell or rent customer information to advertisers.

7. International Processing

Some providers used by Payhip, payment services or email services may process information outside the United Kingdom. Where this happens, those providers are responsible for using appropriate safeguards under applicable data-protection law.

8. How Long Information Is Kept

Information is only kept for as long as reasonably necessary. Typical retention periods are:

order and transaction records: for the period required for tax, legal and accounting purposes
reading questions and questionnaires: normally up to 12 months after completion
personalised reports: normally up to 12 months after delivery
general enquiries: normally up to 12 months after the final response
complaints and disputes: for as long as reasonably needed to resolve and document the matter
marketing information: until you unsubscribe or withdraw consent

Information may be retained for longer where legally required or where necessary to establish or defend a legal claim.

9. Marketing

Marketing messages will only be sent where you have subscribed, consented or another valid legal basis applies.

You may unsubscribe at any time by clicking on the email

Unsubscribing from marketing does not affect order-related messages that are necessary to complete a purchase.

10. Cookies and Technical Data

Payhip and its service providers may use cookies or similar technology to:

operate the website
process orders
remember user preferences
maintain security
prevent fraud
understand website use

Some cookies may be necessary for the website and checkout to function. Cookie preferences can usually be managed through your browser and any controls provided by Payhip.

11. Protecting Your Information

Reasonable steps are taken to protect personal information from accidental loss, misuse, unauthorised access or disclosure. However, no online platform, email service or storage system can be guaranteed completely secure. Please do not send:

passwords
full bank details
full payment-card details
confidential medical records
unnecessary identity documents

12. Your Data Rights

Depending on the circumstances, you may have the right to:

request access to your personal information
ask for incorrect information to be corrected
request deletion of certain information
request restriction of processing
object to certain uses
request transfer of certain information
withdraw consent
complain about how your information has been handled

Some rights are subject to exceptions, including legal record-keeping requirements. To make a request, contact: katieyvonne75@gmail.com

13. Complaints About Personal Information

Please contact Katie Yvonne first so there is an opportunity to resolve the concern. You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal information has been handled. The ICO recommends that privacy policies clearly explain how people can raise concerns and exercise their rights.

14. Children

Paid readings, healing services, personalised spiritual work and digital products are intended for adults aged 18 and over. Katie Yvonne does not knowingly collect information directly from children through these services.

15. Changes to This Privacy Policy

This policy may be updated when services, platforms or legal requirements change. The latest version will be published on the Katie Yvonne website.

16. Contact

Questions about this policy or your personal information can be sent to:

Katie Yvonne

Email: katieyvonne75@gmail.com

Website: https://payhip.com/katieyvonne