Work Hours & Availability: Our business hours are from 9 AM to 4 PM, five days a week. However, our hours may vary depending on the type of job we are working on. For local jobs, we schedule them alongside our own projects in our diary to ensure efficient planning. We are always open to communication via email or social media for any inquiries or updates.

Communication Guidelines: We encourage our clients and partners to reach out to us through email or social media, as we value open lines of communication and strive to respond promptly.

Payment and Refund Policies:

1. Purchasing Art: Our artworks are displayed in selected galleries for purchase and can also be bought directly through our website. We utilize Payhip for safe online transactions for our prints. For original artworks purchased directly through our website, we accept payments via bank transfer, PayPal, or cash for in-person transactions. Please check our website to confirm if a print or original piece is available and whether it is located at a gallery for purchase. If it is not available through a gallery or our website and you have any questions, feel free to contact us through our website or social media. Please note that we are not responsible for deliveries by our selected galleries or for any refunds related to purchases made through those galleries; for any issues, kindly contact them directly. If you purchase a print through our website and it arrives damaged, please contact us immediately for instructions so we can reorder a new print for you. If you purchase one of our prints through any other social media platform, such as ArtPal or RedBubble, outside of our website, please contact the supplier of your print for a refund, as we are not responsible for their business transactions and services.
2. Accepted Payment Methods: In addition to online purchases through Payhip, we also accept bank transfers, PayPal, and cash to provide flexibility and convenience for our clients.
3. Commission Works: commissioned works, we require a deposit upfront to help cover running costs and ensure your satisfaction throughout the project. Once the job is assessed, we will provide a timeline with a starting date and estimated completion time. This deposit is non-refundable once the work has begun.
4. Intellectual Property & Ownership Rights: All original artworks remain the property of Koru Kiwi Arts until full payment is made. Once the purchase is completed, ownership of the artwork transfers to the buyer. However, the artist retains intellectual property rights over the work, meaning it cannot be reproduced or used commercially without permission from Koru Kiwi Arts. In the event that the artwork is resold or auctioned, the artist is entitled to a 5% commission in accordance with the Trade Practices Act, as the artist retains certain rights even after the initial sale. Additionally, a 15% GST tax applies to all sales within New Zealand. By purchasing artwork from Koru Kiwi Arts, the buyer agrees to these terms, ensuring a fair and clear transaction for both parties.
5. Payment Discussions: For clarity and transparency, all payment details can be discussed via email. This ensures both parties are aligned on expectations and terms.
6. Payment Plans: We do not offer monthly or weekly payments for our art unless we have known you in person as a loyal customer. Deposits are required for all commissioned work.
7. Buyer Assurance: We are committed to providing a safe and trusted purchasing experience. By using established payment providers like Payhip and accepting various payment methods, we ensure secure transactions and protect both our clients and our artistry.
8. Cancellation Policy: You are entitled to cancel at any time, but we do not refund deposits for commissioned work that has already begun. If a print or original painting is not to your satisfaction, please contact us for a refund if the sale was directly through us on Payhip website Koru Kiwi Arts or in person. If your sale was through a gallery or another social media account that sells our artwork, you will need to contact them for refund instructions.
9. Shipping Costs: Shipping costs within New Zealand are $11.50, taking 5 to 11 days depending on urgency. For clients outside of New Zealand, please contact us for pricing details.
10. Tax Information: Sales from New Zealand, a 15% GST tax is applied to all sales within and outside New Zealand.
11. Privacy & Data Security: We take your privacy and data security seriously. Our website uses Payhip, a trusted and secure provider, to handle transactions. Any personal information we collect, such as emails and addresses, is strictly for the purposes of giveaways, providing updates on our latest products, and sharing promotional offers. We are committed to safeguarding your data and ensuring it is never shared or sold to third parties. Your personal details are securely stored and protected, and we employ industry-standard security measures to prevent unauthorized access. If you have any questions or concerns regarding the security of your data, please don't hesitate to contact us. Your trust is important to us, and we are dedicated to maintaining a safe and transparent relationship with our customers.
12. Health & Safety Policy for Outdoor Workshops: At Koru Kiwi Arts, the health and safety of our participants are a top priority during all outdoor workshops. To ensure a safe and enjoyable experience, we are committed to the following:

• Safe Environments: We carefully select outdoor locations that provide safe and accessible spaces for our workshops. Participants are encouraged to wear appropriate clothing and footwear for the environment and weather conditions.
• Emergency Procedures: In case of any emergency, we will have a clear action plan in place, including: Identification of the nearest medical facilities. Access to a basic first aid kit at all times. Immediate communication with emergency services if necessary. Designated meeting points in case of evacuation.
• Participant Awareness: Before each workshop begins, we will brief participants on any potential hazards in the area, such as uneven terrain or weather conditions. We encourage all participants to take responsibility for their own safety by staying aware of their surroundings and following any instructions provided.
• Weather Conditions: In the event of extreme weather, such as heavy rain or high winds, we reserve the right to postpone or reschedule the workshop to ensure everyone's safety.
• Personal Health: Participants with any specific health concerns are encouraged to inform us prior to the workshop so that we can accommodate their needs and respond appropriately in case of a medical emergency. By attending our outdoor workshops, participants agree to follow these safety guidelines to ensure a positive and secure experience for everyone involved.