Terms of Service

Effective Date: July 10, 2026

Welcome to the Kyndra Hatch Author Store.

Thank you for visiting! My goal is to provide an enjoyable and secure shopping experience for readers around the world. These Terms of Service explain how this website and store operate, along with the rights and responsibilities of both you and me when you use this site or purchase products.

By accessing kyndrahatch.com or purchasing products through my Payhip store, you agree to these Terms of Service. If you do not agree with these Terms, please do not use this website or make a purchase.

About This Store

The Kyndra Hatch Author Store is owned and operated by:

Kyndra Hatch

Florida, United States

Email: kyndrahatch@gmail.com

The store offers digital and physical products, including but not limited to:

• Ebooks
• Paperbacks
• Signed books
• Limited editions
• Book-related merchandise
• Other downloadable content

Products offered may change over time.

Eligibility

By placing an order, you confirm that you are legally able to enter into a binding agreement under the laws applicable in your place of residence.

Orders

When you place an order, you agree that:

• The information you provide is accurate.
• Payment information is valid.
• You are authorized to use the chosen payment method.

All orders are subject to acceptance.

I reserve the right to cancel or refuse an order when necessary, including situations involving pricing errors, suspected fraud, duplicate transactions, or circumstances beyond my reasonable control.

Pricing

All prices are displayed through Payhip in the applicable currency.

Prices may change at any time without notice. Any price changes will not affect orders that have already been completed.

Applicable taxes, including VAT where required, may be calculated by Payhip during checkout.

Payment Processing

Payments are securely processed through Payhip and its authorized payment providers.

I never receive or store your credit card or payment information.

Digital Products

Digital products become available after successful payment.

Unless otherwise stated, all digital purchases include a personal, non-exclusive, non-transferable license for your own personal use.

You may:

• Download your purchase.
• Read it on your own compatible devices.
• Keep reasonable backup copies for personal use.

You may not:

• Share purchased files with others.
• Upload files to websites or file-sharing services.
• Resell, sublicense, or redistribute any product.
• Remove copyright notices.
• Use any product for commercial purposes without written permission.

Ownership of the intellectual property remains with Kyndra Hatch.

Physical Products

Physical products will be shipped to the address provided during checkout.

Customers are responsible for providing an accurate shipping address.

Delivery times are estimates only and may vary depending on destination, shipping carrier, customs processing, weather, holidays, or other circumstances outside my control.

Risk of loss transfers to you upon delivery by the shipping carrier.

Shipping

Shipping costs are calculated during checkout where applicable.

International customers are responsible for any customs duties, import taxes, or fees imposed by their country.

Returns and Refunds

Because digital products are immediately accessible after purchase, refunds are generally not available once a digital download has been delivered, except where required by applicable law.

If you accidentally purchase the same digital product more than once or experience technical problems accessing your purchase, please contact me so I can help resolve the issue.

For physical products:

If your order arrives damaged, defective, or incorrect, please contact me within 14 days of delivery at kyndrahatch@gmail.com.

Depending on the circumstances, I may offer:

• A replacement
• A refund
• Another appropriate solution

Please include photographs when reporting damaged physical items, if possible.

European Union Customers

If you are purchasing from the European Union or another jurisdiction with similar consumer protection laws, your statutory consumer rights remain unaffected.

For digital products, you may be asked to consent to immediate delivery, which may waive certain withdrawal rights as permitted by applicable law.

Intellectual Property

All content on this website and in my books—including text, artwork, covers, logos, graphics, photographs, downloadable files, and other creative works—is protected by copyright and other intellectual property laws.

Nothing in these Terms transfers ownership of any intellectual property.

User Conduct

When using this website, you agree not to:

• Attempt unauthorized access to the website or store.
• Interfere with website security.
• Upload malicious software.
• Use the website for unlawful purposes.
• Infringe upon the intellectual property rights of others.

Third-Party Services

This website and store may include or rely upon third-party services, including:

• Payhip
• Mailblast
• Payment processors
• Social media platforms

These services operate under their own terms and privacy policies.

I am not responsible for the policies or practices of third-party providers.

Disclaimer

My books are works of fiction unless otherwise stated.

While I strive to keep this website accurate and available, I cannot guarantee uninterrupted access or that all information will always be free from errors.

All products and services are provided "as is" and "as available" to the fullest extent permitted by law.

Limitation of Liability

To the fullest extent permitted by applicable law, Kyndra Hatch shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of this website, store, or purchased products.

Nothing in these Terms excludes liability that cannot legally be excluded.

Privacy

Your use of this website is also governed by the Kyndra Hatch Privacy Policy, which explains how personal information is collected, used, and protected.

Changes to These Terms

These Terms of Service may be updated from time to time.

The most current version will always be available on this website with an updated Effective Date.

Continued use of the website after changes have been posted constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of the State of Florida, United States.

Where mandatory consumer protection laws apply in your country of residence, those rights remain unaffected.

Contact

If you have any questions about these Terms of Service, please contact:

Kyndra Hatch

Email: kyndrahatch@gmail.com

Thank you for visiting the Kyndra Hatch Author Store.

I hope you discover worlds worth exploring—and characters worth loving.