Refunds and Cancellations

Last updated: 6 October 2026

Please contact us if something goes wrong

Email lavender-ss@outlook.com or use our shop's Contact page. Include the email used for the order, product name, purchase date and order reference if available. Describe the problem and any error message. Please do not send card numbers, passwords or other payment credentials.

Faulty, missing or incorrect files

If a download is missing, corrupt, the wrong product, or materially different from its description, we will investigate and provide the remedy required by law. For faulty digital content, this may mean a corrected file or replacement supplied without charge, within a reasonable time and without significant inconvenience. If repair or replacement is impossible or is not provided as required, you may be entitled to a price reduction, which can be a full refund. Any other statutory remedies remain available.

We can also help with broken links and download limits. Printer settings or device compatibility may require troubleshooting, but we will not use troubleshooting requirements to deny a valid consumer claim.

Changing your mind

UK consumers generally have 14 days after the digital-content contract is made to cancel. Where you expressly agree to immediate supply and acknowledge that you will lose the cancellation right, that right ends when supply begins. We must also provide the required confirmation. Simply labelling an item as a digital download does not remove this right.

If the required consent, acknowledgement or confirmation has not been obtained, or supply has not begun, your applicable cancellation rights remain. The loss of a change-of-mind cancellation right does not affect rights relating to faulty, misdescribed or undelivered content. Consumers elsewhere retain applicable mandatory local rights.

Where no statutory cancellation right applies, we do not offer a general change-of-mind refund for correctly supplied digital content. Please review the listing and previews before purchasing.

Duplicate purchases

If you accidentally purchase the same product twice, contact us with both order references. We will check the records and help resolve a genuine duplicate payment. Please check bundle contents before buying books you already own.

How to cancel

Send a clear statement that you wish to cancel to lavender-ss@outlook.com. You may use the optional form below, but it is not compulsory. Send your notice within the applicable cancellation period. We will acknowledge emailed cancellation notices.

To: Laura Foxcroft, 19 Cobblewood, Middlesbrough, TS3 9RW, United Kingdom, lavender-ss@outlook.com

I give notice that I cancel my contract for the following digital content:

Product(s):

Ordered on:

Order reference (if available):

Consumer's name:

Consumer's address:

Date:

Signature (only if sent on paper):

Refund processing

Refunds will normally be made using the original payment method, without a refund-handling fee. Where a statutory cancellation refund is due, we will refund within 14 days of receiving your cancellation notice. Where a statutory price-reduction refund is due for digital content, we will refund within 14 days of agreeing that you are entitled to it. Your payment provider may take additional time to display the credit.

After a refund or cancellation that ends your licence, stop using the resource and delete your copies, except where the law permits continued use. This request does not impose a condition on receiving a statutory refund.