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Frequently Asked Questions

How do I receive my digital product?



After your purchase is completed, Payhip will immediately provide a download link on the checkout page. A copy of the download link will also be sent to the email address used during checkout.


What file types will I receive?


File types vary depending on the product, but most downloads may include formats such as PNG, PDF, or other digital files. The file types included will always be listed on the product page before purchase.


Do I need special software to use these products?


Some products may require basic software such as a PDF viewer, image viewer, or design programs like Canva or similar tools. Any requirements will be mentioned in the product description.


Can I use these products for commercial use?


Usage rights depend on the product. Some items may be for personal use only while others may allow limited commercial use. Please review the product description for the specific usage license.


Do you offer refunds?


Due to the nature of digital products, all sales are final and refunds are not offered. However, if you experience a problem accessing your files, please contact support and I will be happy to help.


I didn't receive my download email. What should I do?


First, check your spam or junk folder. If you still cannot find your download email, you can also access your download from the Payhip order confirmation page. If the issue continues, please contact support.


My files won't open. What should I do?


Some files may be delivered in a ZIP folder. If this happens, simply unzip the folder on your device before opening the files. If you need assistance, feel free to reach out for help.


How can I contact you if I need help?


If you have questions or need assistance with your order, you can contact me through the support page or by email. I will do my best to respond as quickly as possible.