Last updated: January 1, 2024

Thank you for shopping at Lovely Melanin Company Services.

If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Free Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us", "Aja Tu Love, "Tu", "Aja", "Love", "I", "My", "A.T.L.", "Love Tu Nourish N Nature", "Illusions of Tu", "Love Tu Nourish N Nature LLC", "Illusions of Tu LLC", "IOF", "I.O.F.", "LTNNN", "L.T.N.N.N.", "Love Tu Heal", "LTH", "L.T.H.", "Me", "She", "Her", "LMC", "Lovely", "Lovely Melanin", "Lovely Melanin Company", "Lovely Melanin Company LLC", "group", "community", "fam", "family", "Aja Tu Love", or "Our" in this Agreement) refers to Aja Tu Love LLC.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Lovely Melanin Company Services, accessible from [https:// ajatulove.godaddysites.com - https://payhip.com/LoveyMelanin - https://ajatulove.blogspot.com/ - https://lovelymelanin.myshopify.com/)

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase with it. It's a must or no replacement or return. If your order arrives damaged, please email us as soon as possible. To start a return, you can contact us at support@lovelymelanin.onmicrosoft.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any further questions, please don't hesitate to contact us at support@lovelymelanin.onmicrosoft.com.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: support@lovelymelaning.onmicrosoft.com

By visiting this page on our website: https://payhip.com/LovelyMelanin/contact

By phone number: 4054927622

We will reimburse You no later than 14 business days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

·       The Goods were purchased in the last 15 business days

·       The Goods are in the original packaging

The following Goods cannot be returned:

·       The supply of Goods made to Your specifications or clearly personalized.

·       The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

·       The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

·       The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Information will be sent upon contact.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Late or Missing Refunds

If you haven't received a refund, first recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all this and still have not received your refund, don't hesitate to contact us at support@lovelymelanin.onmicrosoft.com.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Clarence items

Only regular-priced items may be refunded. Clarence items are non-refunded.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: support@lovelymelaning.onmicrosoft.com

By visiting this page on our website: https://payhip.com/LovelyMelanin/contact

By phone number: 4054927622