Shipping Policy

Thank you for visiting and shopping at our Website, Lovely Melanin Company / Aja Tu Love / Love Tu Heal / Illusions of Tu / Love Tu Nourish N Nature. Following are the terms and conditions that constitute our Shipping Policy. All of our orders are shipped priority mail via the United States Postal Service, but we also offer UPS, DHL, or FedEx. We ship with processing in 1-4 Business days. (This Excludes Weekends and National Holidays). When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. Please note that these are only estimates; orders may arrive before or after the expected time frame.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Note that we are not responsible for shipping delays. If you have not received your order after the expected timeframe, please contact us with your name and order number, and we will look into your order. We can also forward you the shipping label for confirmation of shipping. 😇 Our customers are our #1 priority, and we would like to provide the best quality customer service that we can.

If an item states that it is a “PRE-ORDER” we advise that there will be shipping delays. The item(s) will be available to ship at a later date. You will also receive an email for your “PRE-ORDER” item with no shipping date and will be updated once it is shipped out.

Domestic Shipping Rates, Estimates and METHODS

We offer $9.99 flat-rate shipping to the United States that includes package insurance and tracking.

5 to 7 business days (This Excludes Weekends and National Holidays)

***Shipping charges for your order will be calculated and displayed at checkout.

***Overnight delivery is only available for orders with delivery addresses within the continental United

States.

***Delivery delays can occasionally occur.

Link for customers to track their order :

International Shipping

When Lovely Melanin Company ships all international packages, "Delivery Duties Unpaid," This means that all customs, duties, taxes, and brokerage fees are not charged by Lovely Melanin Company and are the responsibility of the customer at the time of delivery. If the customer fails to pay these fees and the package is returned to Lovely Melanin Company, we will not resend your package, instead of issuing store credit in the amount of the subtotal of your order (not including the shipping fee).

Third-Party Shipping

Link for merch purchases from spr.ng :