Malu Sound Lab Privacy Policy

Last Updated: 11 November 2025

Malu Sound Lab (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your data when you visit our website or purchase from our online store.

1. Information We Collect

When you make a purchase, sign up for emails, or interact with our website, we may collect:

• Personal Information: name, email address, billing address, and payment details.
• Technical Data: browser type, device, IP address, and usage data (collected automatically for analytics and website performance).
• Order Data: products purchased, order history, and download records.

All payments are processed securely by Payhip and their integrated payment providers (PayPal or Stripe). We do not store or have access to your credit/debit card details.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Send digital download links and receipts.
• Provide customer support or respond to inquiries.
• Improve our website, products, and marketing.
• Send promotional updates (only if you have opted in).

You can unsubscribe from marketing emails anytime by clicking the “unsubscribe” link in our messages.

3. Data Protection & Security

We take security seriously. Your personal data is stored securely and only accessed when necessary to fulfill orders or support requests.

Malu Sound Lab uses Payhip’s encrypted systems and complies with POPIA (South Africa) and GDPR (Europe) standards for online data protection.

4. Sharing of Information

We do not sell or rent your personal information to anyone.

We only share data with trusted third parties when required to complete your order, such as:

• Payhip (our store platform)
• Payment processors (PayPal or Stripe)
• Email providers (for order confirmation or newsletters)

These partners are also bound by strict data privacy laws.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent to marketing at any time.
• Request a copy of the data we hold about you.

For any data-related requests, email us at 📧 jaxxmalu@gmail.com

6. Cookies

Our website may use cookies to improve user experience, analyze traffic, and remember preferences.

You can choose to disable cookies in your browser settings, though some parts of the site may not function properly without them.

7. Updates to This Policy

We may update this Privacy Policy occasionally. Changes will be reflected on this page with an updated date at the top.

Your continued use of our website after any changes means you accept the updated policy.

8. Contact

For questions about this Privacy Policy or how we handle your data:

📧 jaxxmalu@gmail.com

📍 Business Address

747 Block P

Soshanguve

0152