This policy applies to digital products sold by Cynthia Bouchard through this store.

Digital downloads

Unless otherwise required by applicable law, change-of-mind refunds are not offered once a digital product has been delivered or made available for download. Please review the product description and compatibility requirements before purchasing.

Duplicate purchases

If you accidentally purchase the same product twice, contact us so we can verify and refund the duplicate purchase.

Download or file problems

If you cannot access your purchase, receive an incorrect or corrupted file, or find that the product does not match its description, please contact us. We will help resolve the issue and provide a replacement or refund where appropriate or required by law.

Contact

Please use this store’s Contact page and include your order number, the email address used for your purchase, and a description of the issue. Never send your password or full payment-card details.

Your legal rights

Nothing in this policy limits any cancellation, refund, warranty, or other consumer rights you have under applicable law.