Because this product is an instant digital download, purchases are final once the files or download page have been accessed, except where a refund is required by applicable law.

Please review the product description, compatibility information and included files before purchasing. Refunds are not normally offered for change of mind, lack of access to Google Sheets or Microsoft Excel, failure to read the product description, or requests for features or customisation that are not included.

If you are charged twice for the same order, receive the wrong files, cannot access the download after reasonable troubleshooting, or find a verified file defect, contact us within 14 days of purchase with your order email and a description of the issue.

Do not send client records, pet records, addresses, door or alarm codes, payment details, medical details, or other sensitive information.

We will first provide access assistance or a corrected file. If a verified delivery or file problem cannot be resolved, an appropriate refund will be issued through the original payment method.

Nothing in this policy limits rights that cannot legally be excluded in the buyer’s jurisdiction.

Seller: 合同会社ねこのてワークス

English reference: Nekonote Works LLC

Store: PawLedgerWorks

Last updated: 5 September 2026.