Last updated: September 2026

Positive Kids Parent Resources respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

1.     Information we may collect

When you visit our store, purchase or download a resource, join our mailing list or contact us, we may receive information including:

•        your name

•        your email address

•        billing or transaction information

•        the products you purchase or download

•        correspondence you send to us

•        technical information such as your IP address, browser, device and store activity

Payments are processed through Payhip and its third-party payment providers. We do not directly collect or store your complete credit or debit card details.

2.     How we collect information

We may collect personal information:

•        when you place an order or download a product

•        when you subscribe to receive updates

•        when you contact us with a question or concern

•        automatically through Payhip, cookies and similar technology

•        from payment processors and other service providers involved in completing your transaction

3.     Why we collect and use information

We may use personal information to:

•        process and deliver purchases

•        provide access to digital downloads

•        send receipts and important information about an order

•        respond to enquiries and provide customer support

•        manage refunds, complaints or technical problems

•        maintain business, financial and taxation records

•        improve our products and store

•        prevent fraud, misuse or unauthorised sharing

•        send marketing communications where you have consented or where otherwise permitted by law

•        comply with our legal obligations

You may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.

4.     Sensitive and health information

Our Payhip store is intended for purchasing general educational resources. We do not ask customers to provide children’s names, clinical information, diagnoses or other sensitive health information when making a purchase.

Please do not send confidential clinical or health information through Payhip contact forms, product reviews or ordinary store emails.

Purchasing a resource does not establish a psychologist-client relationship.

5.     Children’s privacy

Our products may be used to support children, but store purchases should be completed by an adult.

We do not knowingly invite children to create accounts, make purchases, join marketing lists or provide personal information directly through our store.

6.     How information may be shared

We may disclose relevant personal information to trusted service providers where reasonably necessary to operate the store, including:

•        Payhip

•        payment processors such as PayPal or Stripe

•        email and communication providers

•        website, cloud-storage, accounting or technical-support providers

•        professional advisers where necessary

•        government, regulatory or law-enforcement bodies where required or authorised by law

We do not sell customers’ personal information.

Payhip and payment providers handle information under their own privacy policies and security practices.

7.     Overseas storage and disclosure

Payhip and some of our technology, payment, email or cloud-service providers may store or process personal information outside Australia.

Depending on the provider used, information may be processed in the United Kingdom, European Union, United States or other countries in which the provider or its service providers operate.

You can read Payhip’s privacy and cookies policy at: https://payhip.com/privacy

8.     Cookies and analytics

Payhip may use cookies and similar technologies to operate the store, remember preferences, process purchases, understand store traffic and improve its services.

You can manage cookies through your browser settings. Disabling some cookies may affect how the store or checkout functions.

9.     Storage and security

We take reasonable steps to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure.

Information is retained only for as long as reasonably necessary for the purposes for which it was collected, including customer support and legal, accounting and taxation requirements.

No internet transmission or electronic-storage system is completely secure. If we become aware of an eligible data breach, we will respond in accordance with applicable legal requirements.

10. Access and correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding. In some circumstances, the law may permit or require us to refuse access. If this occurs, we will explain the reason where legally permitted.

11. Privacy complaints

If you have a privacy concern, please contact us using the details below and provide enough information for us to understand the issue.

We will acknowledge and investigate your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy when our information-handling practices, service providers or legal obligations change. We will display the current version on our store with the date of the latest update.

13. Contact us

For privacy questions, access or correction requests, or complaints, please contact:

Positive Kids Parent Resources

Darwin, Northern Territory, Australia

Email: info@positivekids.com.au