Digital Products

Production Field Guide products are digital products delivered electronically. Because customers receive access to downloadable files following purchase, sales are generally final once the digital product has been accessed or downloaded, except where a refund is required by applicable law or approved by Production Field Guide under the circumstances below.

Please Contact Us If:

• You were charged more than once for the same purchase.

• You received the wrong product or files.

• Files are corrupted or incomplete and we are unable to provide working replacement files.

• The product delivered materially differs from the product description at the time of purchase.

• A refund is otherwise required by applicable law.

Technical Problems

If you experience difficulty downloading, opening or accessing your files, please contact us. We will first attempt to resolve the problem or provide replacement files when appropriate.

A technical problem that can reasonably be corrected through troubleshooting or replacement does not automatically qualify for a refund.

Change of Mind

Because digital products can be accessed or downloaded immediately, we generally do not provide refunds solely because a customer changes their mind after accessing or downloading the product.

Consumer Rights

Nothing in this policy excludes, restricts or modifies consumer rights or remedies that cannot legally be excluded, restricted or modified under applicable law.

Requesting Assistance or a Refund

Contact:

productionfieldguide@gmail.com

Please include your name, purchase email, order information and a brief description of the issue so we can locate the transaction and assist you.