Thank you for your interest in Project Ghost Patterns! We’re excited to create beautiful crochet items for you. Please review our shipping policy below for important information regarding your order.

Processing Times:

Custom Orders: All custom orders will take a minimum of 1 week to be handmade and shipped. Please note that processing times may extend during periods of high demand. We appreciate your patience as we take the time to ensure your order meets our quality standards.

Ready to Ship Items: Ready to ship items will be shipped within 1-2 business days upon purchase. Orders placed Monday through Friday will be processed during this time frame. Any orders placed on weekends or holidays will be processed the following business day.

Shipping Methods:

We use standard shipping methods to ensure that your items arrive safely. Once your order has shipped, you will receive a tracking number via email so you can monitor your package's journey.

Shipping Rates:

Shipping rates are calculated at checkout based on your location and the weight of your order. We strive to keep our shipping costs as low as possible while ensuring your items are securely packaged.

Delivery Times:

Delivery times vary depending on the shipping carrier and your location. While we do our best to ship within the specified processing times, please understand that once an order is in transit, we cannot control delays caused by the shipping carrier.

International Shipping:

We are pleased to offer international shipping. Please be aware that customs duties and taxes may apply to international orders, which are the responsibility of the customer.

Contact Us:

If you have any questions regarding your order or shipping, please feel free to reach out. We’re here to help and want to ensure you have a great experience with Project Ghost Patterns.

At Project Ghost Patterns, we strive to provide high-quality crochet patterns and materials that inspire creativity. We understand that sometimes things don’t work out as planned, and we want you to be completely satisfied with your purchase. Below are our policies regarding returns and exchanges:

Digital Patterns:

All sales of digital patterns are final. Due to the nature of digital products, we cannot accept returns or exchanges once the purchase is completed. If you experience any issues with the files or downloads, please contact us, and we’ll be happy to assist you.

Physical Products (Yarns, Tools, etc.):

If you purchased physical products, you may return them within 30 days of receipt for a full refund or exchange, provided they are in their original, unused condition.

To initiate a return, please email us at jdd6315@gmail.com with your order number and the reason for the return. We will provide you with further instructions.

Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.

Defective or Incorrect Items:

If you receive a defective item or the wrong product, please contact us within 7 days of receiving your order. We will gladly send you a replacement or issue a refund for the item.

How to Return or Exchange:

1. Contact us via email at jdd6315@gmail.com to initiate the return or exchange process.

2. Pack the item securely in its original packaging (if possible) and include your order number.

3. Send the item to the address provided in our correspondence.

4. Once we receive and inspect the returned item, we will process your refund or exchange within 7-10 business days.

We appreciate your understanding and support of Project Ghost Patterns. If you have any questions or need further assistance, please don’t hesitate to reach out!

Happy stitching!

- The Project Ghost Patterns Team