Frequently Asked Questions

This online store is primarily used to sell physical books published by DeEveria Lacy Publishing.

Available books, editions, formats, and pricing will be listed on the individual product pages.

Select the book you would like to purchase, choose the applicable quantity, and proceed through checkout.

Please carefully review your shipping and contact information before completing your order.

Yes. After successfully placing an order, you should receive an order confirmation using the email address provided during checkout.

If you do not receive your confirmation, please check your spam or junk folder before contacting us.

Yes! You can purchase multiple copies when inventory is available.

For large or bulk orders, please contact DeEveria Lacy Publishing before placing your order so we can discuss availability and shipping.

Yes. From time to time, DeEveria Lacy Publishing may make books available for pre-order before their official release date.

Pre-order availability and release information will be provided on the applicable product page.

Pre-orders are not shipped immediately.

Pre-orders will generally begin processing within 2–5 business days after the book’s official release date, unless a different timeframe is stated on the product page.

Once the order has shipped, delivery time will depend on the shipping carrier.

Please contact us as soon as possible if you need to cancel a pre-order.

Whether a cancellation or refund is available may depend on the status of the order and whether it has entered the fulfillment or shipping process.

Please review our Refund & Return Policy for additional information.

Release dates may change because of printing, production, inventory, shipping, distribution, or other circumstances.

If there is a significant change to a release date, we will make reasonable efforts to notify customers who have placed pre-orders.

Pick-up will take place at a designated GEORGIA location, such as a disclosed job/workplace location or scheduled event. The exact location will be communicated once pick-up arrangements have been finalized.

No. This particular listing is PICK-UP ONLY and is currently available to customers in GEORGIA only.

Please allow 2–4 business days for your order to be delivered to the designated pick-up location.

You will receive an update with the necessary pick-up details and instructions once your order has arrived and is ready for collection.

Yes, someone else may be able to pick up your order on your behalf. Please contact us before pick-up so we can confirm the appropriate arrangements.  This is only available on a case by case basis.

No. All pick-up orders are non-refundable once the order has been placed. Please confirm that you are able to pick up your order in GEORGIA before completing your purchase.

At this time, this listing is GEORGIA PICK-UP ONLY. If you are outside of GEORGIA, please do not purchase this particular listing unless you have confirmed that you will be able to arrange pick-up.

The exact location may not be publicly posted. Pick-up location details will be disclosed directly to customers through the appropriate order update/communication.

Please contact us as soon as possible. Additional arrangements may be considered on a case-by-case basis, but a missed pick-up does not automatically qualify for a refund.

Please have your order confirmation or other requested order information available when picking up your purchase. This helps us verify your order quickly and securely.

Orders are generally processed within 2–5 business days after payment has been successfully received.

Pre-orders follow a different timeline because the book may not yet be available for shipment.

Shipping time depends on the carrier and service selected.

Shipping estimates begin after your order has been shipped, not when the order is placed.

When tracking information is available, it will be provided using the email address associated with your order.

If the carrier’s tracking information shows that your package was delivered, please first check with household members, neighbors, building management, or the location where your carrier typically leaves packages.

If the package still cannot be located, contact the shipping carrier directly.

Please also contact us so we can document the issue and determine whether additional assistance is available.

Please contact us as soon as possible if you notice an error in your shipping information.

If the order has not yet been processed, we may be able to update the address.

Once an order has been processed or shipped, we may not be able to change the shipping address.

Customers are responsible for providing an accurate and complete shipping address.

Returns may be accepted in certain circumstances, including when a book arrives damaged or the incorrect book was shipped.

Please review our Refund & Return Policy for complete details.

Contact us within 7 days of delivery and provide your order number, a description of the damage, and photographs of the book and packaging when applicable.

We will review the situation and determine the appropriate resolution.

Refunds or returns based solely on a change of mind or personal preference may not be accepted.

Please review our Refund & Return Policy before purchasing.

The author is a Licensed Professional Counselor (LPC).

Her professional background and experience may inform certain educational and self-help publications.

However, the books are publications—not therapy or counseling services.

No.

Self-help and nonfiction publications are intended for general educational, informational, self-help, literary, and personal-development purposes.

They are not a substitute for individualized counseling, psychotherapy, diagnosis, medical care, or other professional healthcare services.

No.

Purchasing, reading, or using a book does not establish a therapist-client, counselor-client, or other professional treatment relationship between the reader and the author.

The publishing website is not a therapy or counseling platform.

The publishing website and its customer service channels are not intended for individualized counseling or therapy.

Please do not send confidential clinical information, protected health information, or requests for individualized mental health treatment through customer service emails, order notes, contact forms, or social media messages.

If you are experiencing a mental health emergency, contact 911, 988, or an appropriate emergency/crisis service in your location.

Information provided during checkout may be used to process your order, communicate with you about your purchase, provide customer service, and fulfill other legitimate business purposes.

Please review our Privacy Policy for complete information about how personal information is handled.

Payment processing may be handled by third-party payment providers. Payment information is processed according to the applicable payment provider’s policies and security practices.

You may receive marketing communications if you voluntarily subscribe to them.

You may unsubscribe from marketing emails at any time using the unsubscribe option provided in applicable emails.

Bulk orders may be available depending on inventory.

If you are interested in purchasing multiple copies for an event, organization, book club, business, school, or other purpose, please contact DeEveria Lacy Publishing before placing your order.

Signed copy availability may vary by book and availability.

If signed copies are offered, the product page will provide the applicable information.

For special or large signed copy requests, please contact us before ordering.