All sales of digital products from Resolute Risk & Resilience are final. Because our products are downloadable digital files (Word, Excel, PowerPoint, and PDF templates), we cannot accept returns or issue refunds once a purchase is completed and the download link has been delivered.

If you experience a technical issue accessing or downloading your purchase, please contact us at dr.mostafa.abdeltawab@gmail.com within 7 days of purchase. We will work to resolve the issue promptly.

If you received a product that is materially different from its description on our store page, please contact us within 7 days of purchase with details. We will review your request and, if warranted, issue a full refund.

This policy was last updated on 24 July 2026.