Privacy Policy

RESTART NOW® Effective date: 4 May 2026

Last updated: 4 May 2026

This Privacy Policy explains what personal data we collect when you buy from or interact with RESTART NOW, why we collect it, how we use it, and the rights you have under the EU General Data Protection Regulation (GDPR) and equivalent law.

We aim to be plain about this. The short version: we collect the minimum we need to sell you a PDF and stay compliant, we don't sell your data, and we delete what we no longer need.

1. Who is the data controller

The data controller responsible for your personal data is:

GENERATHRIVE OÜ Registry code: 16740176 VAT number: EE102622742 Registered address: Sepapaja tn 6, Lasnamäe linnaosa, Tallinn, Harju maakond, 15551, Estonia

Contact for any privacy-related question, request, or complaint: https://payhip.com/Restartnow/contact.

We have not appointed a Data Protection Officer because we are not legally required to do so under Article 37 GDPR.

2. What data we collect

2.1 Data you provide when you buy a workbook

When you purchase a RESTART NOW product through our Payhip storefront, we receive the following information from Payhip:

Email address — to deliver the PDF and receipt.
Name — as entered at checkout.
Country and, where applicable, billing address — for VAT, tax compliance, and fraud prevention.
Order details — the product purchased, the price, the date and time, and the order/receipt number.
A reference to your payment — confirmation that payment was completed. We do not receive or store your full credit card number, CVV, or bank details. Payment data is processed by Payhip's payment processors (Stripe, PayPal) under their own privacy policies.

2.2 Data you provide when you contact us

When you submit the contact form at https://payhip.com/Restartnow/contact, we receive:

Your name and email.
The content of your message — including any details you choose to share (for example, the reason for a refund or feedback about a workbook).

2.3 Data collected automatically

When you visit our storefront, Payhip and its analytics providers may collect technical data such as your IP address, browser type, device type, referring URL, and pages visited. This is governed by Payhip's own privacy policy and cookie banner. We do not run a separate website outside Payhip; we do not place independent tracking on your device beyond what Payhip operates.

2.4 What we do not collect

We do not collect any of the following:

Special categories of personal data under Article 9 GDPR (health, religion, political views, sexual orientation, etc.).
Information about anyone other than yourself.
Anything you write privately in your own notebook while using a RESTART NOW workbook. The notebook is yours; nothing in the protocol asks you to submit private content to us.

3. Why we use your data, and the legal basis

Purpose Data used Legal basis (GDPR Art. 6) Deliver the PDF you bought, send the receipt, manage the order Name, email, order details Performance of a contract — Art. 6(1)(b) Process refund requests and respond to support messages Name, email, message content Performance of a contract / legitimate interests — Art. 6(1)(b) and (f) Comply with VAT, tax, and accounting obligations Order details, country, VAT-relevant data Legal obligation — Art. 6(1)(c) Improve the workbooks based on the optional 2–3 refund-feedback questions Your written answers Legitimate interests — Art. 6(1)(f). Answering is voluntary; declining does not affect your refund. Prevent fraud and abuse Order metadata, IP, basic technical signals Legitimate interests — Art. 6(1)(f) We do not use your data for advertising profiling, automated decision-making with legal effect, or any purpose not listed above without separately asking your consent.

4. Marketing emails

We do not currently run a marketing newsletter. If we introduce one in the future, it will be opt-in only, and every email will include an unsubscribe link. Buying a workbook does not, by itself, sign you up for marketing.

5. Who we share your data with

We share data only with the providers we need in order to operate, and only the data each one needs:

Payhip Ltd (United Kingdom) — runs the storefront, handles checkout, hosts your order history. payhip.com/privacy
Payment processors (e.g. Stripe, PayPal, depending on your method) — process the payment itself. They receive payment data directly; we do not.
Email delivery provider — to send order confirmations and refund correspondence. We use Payhip's built-in delivery; if we change providers, we'll update this list.
Tax and accounting authorities — where required by law (e.g. EU VAT One-Stop-Shop reporting).
Legal or regulatory authorities — only if compelled by valid legal process.

We do not sell your personal data, and we do not share it for third-party advertising.

6. International transfers

GENERATHRIVE OÜ is based in Estonia (EU). Our service providers may process data outside the European Economic Area (for example, Payhip in the UK, Stripe and PayPal in the US). When that happens, transfers are protected by either an EU adequacy decision (e.g. UK adequacy) or by Standard Contractual Clauses adopted by the European Commission, plus any supplementary measures the providers implement.

7. How long we keep your data

Data Retention period Order and receipt records 7 years from the end of the financial year in which the sale occurred — Estonian Accounting Act requires this for tax records. Customer support correspondence 2 years from the last message, unless a longer period is needed to resolve a dispute. Refund-feedback answers (the 2–3 questions) 3 years, in aggregated or pseudonymized form where practical, for product-improvement analysis. Marketing-list data (if you ever opt in) Until you unsubscribe or 3 years of inactivity, whichever comes first. After these periods, data is deleted or fully anonymized.

8. Your rights

Under the GDPR you have the following rights regarding your personal data:

Right of access — get a copy of the data we hold about you.
Right to rectification — correct inaccurate or incomplete data.
Right to erasure ("right to be forgotten") — ask us to delete your data, subject to retention obligations above.
Right to restriction — ask us to pause processing while a question is resolved.
Right to data portability — receive your data in a structured, machine-readable format.
Right to object — to processing based on legitimate interests, including refund-feedback analysis.
Right to withdraw consent — for any processing based on consent, at any time, without affecting the lawfulness of previous processing.

To exercise any of these rights, contact us at https://payhip.com/Restartnow/contact. We aim to respond within 30 days. We may need to verify your identity before acting on the request.

Right to lodge a complaint

If you believe we have mishandled your personal data, you have the right to complain to a supervisory authority. Our lead authority is the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon):

Tatari 39, Tallinn 10134, Estonia
Phone: +372 627 4135
Web: aki.ee

You can also complain to the supervisory authority in your country of residence.

9. Cookies

We do not host an independent website; our storefront runs on Payhip. Cookies and similar technologies on the storefront are managed by Payhip in accordance with its own cookie policy and any consent banner shown at your first visit. See payhip.com/privacy.

10. Security

We rely on Payhip's infrastructure security (HTTPS, hosted databases, access controls) for storefront and order data. On our side, access to customer data is limited to the minimum number of people who need it to operate the business, and only via authenticated accounts.

No internet transmission or storage system is 100% secure. We will inform affected users and the relevant supervisory authority without undue delay if a personal-data breach occurs that is likely to result in a risk to your rights and freedoms, in line with Articles 33 and 34 GDPR.

11. Children

RESTART NOW workbooks are intended for adults. We do not knowingly sell to or collect personal data from anyone under the age of 18. If you believe a minor has submitted data to us, please contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent version. Material changes will be flagged on the storefront. We recommend reviewing this page periodically.

13. Contact

For any privacy question, request to exercise a right, or data-protection concern:

Contact form: https://payhip.com/Restartnow/contact

Postal address: GENERATHRIVE OÜ Sepapaja tn 6, Lasnamäe linnaosa Tallinn, Harju maakond, 15551 Estonia

Registry code 16740176 · VAT EE102622742