Refund Policy

Refunds & Returns

At RichArtson's Creations, each item is made with care. Many of our products are custom-made or personalized specifically for our customers.

Custom & Personalized Orders

Due to the personalized nature of custom products, all custom and personalized sales are final. We do not accept returns, exchanges, or refunds unless the item arrives damaged, defective, or we made an error with your order.

Ready-to-Ship Items

Ready-to-ship items may be eligible for return or exchange within 14 days of delivery. Items must be unused, unwashed, and in their original condition.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Once reviewed, we will work with you to provide a replacement, store credit, or refund when appropriate.

Order Cancellations

Orders may be canceled within 24 hours of purchase unless production has already begun.

Contact Us

For refund or return requests, please contact us through our website contact form or email, richartsons.creations@gmail.com.

Privacy Policy

RichArtson's Creations respects your privacy and is committed to protecting your personal information.

Information We Collect

When you place an order, we may collect:

• Name
• Email address
• Shipping address
• Billing information
• Order details
• Any customization information submitted with your order

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Communicate about your purchase
• Provide customer support
• Improve our products and services
• Comply with legal obligations

Payment Information

Payment information is processed securely through Payhip and its payment providers. Richardson's Creations does not store or have direct access to your full payment information.

Information Sharing

We do not sell, rent, or trade your personal information. Information may be shared only with trusted third-party service providers necessary to process payments, fulfill orders, and deliver products.

Marketing Emails

If you subscribe to our mailing list, you may receive promotional emails. You may unsubscribe at any time using the link provided in those emails.

Data Security

We take reasonable measures to protect your personal information; however, no method of electronic transmission or storage is completely secure.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

Contact Information

If you have any questions regarding these policies, please contact Richardson's Creations through our website contact form or email.

Shipping Policy

Processing & Shipping

Thank you for shopping with Richardson's Creations.

Processing Time

• Ready-to-ship items: 1–3 business days
• Custom and personalized items: 3–10 business days

Processing times may increase during holidays, sales, or periods of high order volume.

Shipping Methods

Orders are shipped through trusted carriers such as USPS, UPS, or FedEx depending on the product and destination.

Shipping Time

Estimated delivery times begin after processing is complete:

• Standard Shipping: 3–7 business days
• Delivery times may vary based on carrier delays, weather conditions, or holidays.

Tracking Information

Tracking information will be provided once your order has shipped.

Incorrect Addresses

Customers are responsible for providing an accurate shipping address. Richardson's Creations is not responsible for delays or lost packages resulting from incorrect addresses provided during checkout.

Lost or Delayed Packages

Once a package is accepted by the shipping carrier, delivery is outside of our control. If your package is lost or significantly delayed, please contact the carrier first and then reach out to us if additional assistance is needed.