I spent thirty years in restaurant operations — most of it with McDonald's across South Africa, Ireland and the UK, latterly as Director of Operations for the Central Region, responsible for sixty-five restaurants and the people who ran them.

I now write practical guides for operators who haven't got time to read

anything impractical. No jargon, no theory, and nothing that needs a budget you don't have.

Amy Thomas, QFP — Qualified Franchise Professional, accredited by the British Franchised Association

amy@runsmarterwithamy.co.uk