SANDARA STUDIO DIGITAL

Last updated: October 12, 2026

At Sandara Studio Digital, we value the privacy and protection of our customers' and visitors' personal information. This Privacy Policy explains how we may collect, use, store, and protect personal information when you visit our online store, make a purchase, or contact us.

This policy applies to our online store and interactions relating to our digital products, including editable invitations, Canva templates, planners, organizers, and other digital resources.

1. Data Controller and Contact Information

Sandara Studio Digital is the brand responsible for handling privacy inquiries relating to our products and business activities.

Brand: Sandara Studio Digital

Contact email: sandara.studiodigitaladm@gmail.com

Sales platform: Payhip

Primary country: Peru

Website: https://payhip.com/SandaraStudioDigital

Where legally required, the relevant legal identity and details of the data controller will be provided in accordance with applicable law.

2. Information We May Collect

Depending on how you interact with our store and which features are enabled, we may process the following categories of information.

A. Purchase and Contact Information

• First and last name, when provided.
• Email address.
• Order number or purchase reference.
• Information relating to the product purchased.
• Messages and inquiries you send us.

B. Payment Information

Payments are processed through Payhip and its enabled payment providers.

We may receive limited information relating to purchase confirmation, transaction status, or payment references. Full card details and other sensitive financial information are handled by the relevant providers where their payment processes require it.

We do not ask you to send us your online banking passwords or personal Canva account passwords by email.

C. Technical and Browsing Information

Depending on the platform's features and settings, technical information may be processed, such as:

• IP address.
• Browser and device type.
• Browsing information.
• Cookies and similar technologies.
• Technical data necessary for store security and functionality.

The information actually collected depends on the tools we use and the features available through Payhip.

D. Communications and Customer Support

If you contact us by email or another available channel, we may process the contents of your messages and the information necessary to answer questions, resolve issues, or manage requests relating to your purchases.

3. Purposes of Processing

We may use personal information to:

1. Process and manage orders.
2. Provide access to and deliver digital products.
3. Send purchase confirmations and related instructions.
4. Respond to inquiries and provide customer support.
5. Handle technical issues, complaints, and refund requests.
6. Prevent fraudulent transactions and protect store security.
7. Comply with applicable legal, tax, accounting, and consumer protection obligations.
8. Improve our store's functionality and customer experience, where the tools we use permit it and an appropriate legal basis exists.
9. Send promotional or marketing communications only where appropriate and where applicable legal requirements are met.

We will not use personal information for purposes incompatible with those for which it was collected unless a lawful basis permits such use.

4. Legal Basis for Processing

We process personal information where a valid legal basis applies, including, as relevant:

• The need to manage a purchase or perform related obligations.
• Compliance with legal obligations.
• The individual's consent, where required.
• Handling complaints, protecting rights, and preventing fraud within the limits permitted by law.
• Other legal bases recognized by applicable law.

Where processing relies on consent, you may withdraw that consent in accordance with the applicable procedure. Withdrawal does not affect the lawfulness of processing carried out before withdrawal or processing supported by another valid legal basis.

5. Sharing Information with Third Parties

We do not sell our customers' personal information.

We may share information with, or allow information to be processed by, third parties when necessary to operate our store and fulfill the purposes described in this policy.

These third parties may include:

• Payhip: the platform used to display and sell our digital products.
• Payment providers: to process transactions and prevent unauthorized activity.
• Canva: when customers use its services to access or edit a template. Information processed directly by Canva is also subject to its own policies.
• Technology providers: hosting, security, email, or support services, if used.
• Competent authorities: where disclosure is required by law or a valid legal request.

Each provider may operate under its own terms and responsibilities. Processing carried out directly by these platforms is also governed by their privacy policies.

6. International Data Transfers

Because we use platforms and technology providers operating in different countries, some personal information may be processed or stored outside Peru.

Where applicable, we will seek to ensure that such transfers comply with relevant data protection laws, including applicable requirements in Peru.

The specific arrangements depend on the providers used, their locations, and the services enabled.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy and comply with applicable legal obligations.

Retention periods may vary by information type:

• Orders and transactions: for as long as needed to manage purchases and comply with applicable legal, tax, or accounting requirements.
• Inquiries and support: for as long as needed to handle requests and maintain records where reasonably or legally necessary.
• Marketing information: until you withdraw consent or request to stop receiving communications, where applicable, subject to retaining minimal records needed to honor your request.
• Technical records: for periods established by the tools used or necessary for legitimate security purposes.

When information is no longer necessary, it will be deleted, anonymized, or retained only where a valid legal reason applies.

8. Cookies and Similar Technologies

Payhip and other providers may use cookies or similar technologies for purposes such as maintaining sessions, processing purchases, securing the store, remembering preferences, or analyzing service usage.

Non-essential cookies and technologies will be managed in accordance with applicable legal requirements and available consent mechanisms.

You may review the privacy and cookie options provided by your browser and, where applicable, the platform.

Disabling certain cookies may affect some store or checkout functions.

9. Information Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We also rely on the security measures implemented by the platforms and providers involved in operating our store.

No electronic transmission or storage system can guarantee absolute security. If a security incident occurs, we will act in accordance with any applicable legal obligations.

10. Data Subject Rights

Depending on applicable law, you may have the right to:

• Access your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion where applicable.
• Object to certain processing activities.
• Withdraw consent where consent is the legal basis for processing.
• Exercise other rights recognized by applicable law.

To exercise your rights, email sandara.studiodigitaladm@gmail.com, describing your request and providing information reasonably necessary to verify it.

We will handle requests within the time limits and according to the procedures established by applicable law.

If you believe your personal information has been processed unlawfully, you may contact the competent data protection authority in Peru through the applicable procedures.

11. Children's Privacy

Our store is not specifically directed at children. Purchases should be made by individuals who have the legal capacity to enter into a contract or with the involvement of their legal representatives where required.

If you believe a child has improperly provided us with personal information, you may contact us so that we can assess the situation and take appropriate action under applicable law.

12. External Links and Platforms

Our store may contain links to external websites or services, such as Canva or Payhip.

We do not control the privacy practices of external websites. We encourage you to read their policies before providing personal information.

This policy does not replace the privacy policies of those platforms.

13. Changes to This Privacy Policy

We may update this policy when our business activities, services, or applicable legal requirements change.

The current version will be available in our store with its update date. If a change requires additional notice or consent, we will act in accordance with applicable law.

14. Contact

If you have questions about this Privacy Policy or wish to exercise your personal data rights, please contact us:

Sandara Studio Digital

Email: sandara.studiodigitaladm@gmail.com

Store: https://payhip.com/SandaraStudioDigital

Thank you for trusting Sandara Studio Digital.

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