Refund Policy

Shelter of the Lord

Effective Date: October 12, 2026

Shelter of the Lord provides downloadable Christian sermon, worship, and teaching resources prepared by Gabriel James.

We strive to provide accurate product descriptions, reliable digital downloads, and helpful customer support.

1. Digital Product Purchases

Because our products are delivered electronically and may be copied or retained after download, purchases are generally considered final once digital content has been accessed or downloaded.

We do not ordinarily provide refunds simply because a purchaser changes their mind after receiving the materials.

This policy does not limit any rights or remedies available under applicable consumer protection laws.

2. Circumstances Eligible for Refunds

We will review refund requests involving:

• Duplicate purchases: The same customer accidentally purchases the same product more than once.
• Defective or corrupted files: Purchased files cannot be opened or used as described, and we cannot provide a working replacement.
• Incorrect product delivery: The delivered materials are materially different from the product purchased.
• Missing purchases: Payment was completed, but access to the purchased files cannot be provided after reasonable troubleshooting.
• Significant description errors: The purchased materials are materially inconsistent with their advertised contents or capabilities.

Depending on the circumstances, we may provide replacement files, technical assistance, or a full or partial refund.

3. Technical Support Before Refunds

If you experience difficulty downloading or opening purchased materials, please contact us.

We will make reasonable efforts to resolve problems by providing assistance, replacement files, or alternative download arrangements.

Please review any listed software requirements and supported file formats before purchasing.

4. Requesting a Refund

To request a refund, contact:

RevGabJames@ShelterOfTheLord.org

Please include your order number, the email address used during purchase, the product name, and a brief explanation of the problem.

We encourage customers to contact us within 14 days after purchase, although requests submitted later will be considered where appropriate or required by law.

We aim to respond within three business days.

5. Approved Refunds

Approved refunds will generally be issued through the original payment method using our payment processor.

The time required for funds to appear in your account depends on the payment provider and financial institution.

When a purchase is refunded, access to its digital downloads may be revoked.

6. Free Resources

Resources provided without charge are not eligible for monetary refunds.

If a free download is defective or inaccessible, please contact us so we can investigate the problem.

7. Statutory Rights

Nothing in this policy excludes, restricts, or replaces consumer rights or remedies that cannot legally be waived.

Where applicable law provides additional cancellation, refund, or consumer protection rights, those rights take precedence over conflicting provisions of this policy.

8. Contact Information

Shelter of the Lord

Attn: Gabriel James

Email: RevGabJames@ShelterOfTheLord.org

Website: ShelterOfTheLord.org