Privacy Policy

This Privacy Policy outlines how Utopia Candles ("we," "our," or "us") collects, uses, and protects any information that you provide when using this website.

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We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this Privacy Policy.

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By visiting this website or interacting with us through other online platforms, you are consenting to the terms outlined in this Privacy Policy. Utopia Candles may update this policy from time to time by updating this page. Please check this page periodically to ensure that you are happy with any changes. This policy is effective as of November 2024 and complies with the laws of New Zealand.

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Personal Information We Collect

"Personal information" refers to any information that can be used to personally identify you. We may collect the following types of personal information:

Name

Residential or business address

Email address

Phone number

Payment details (used only for processing transactions securely)

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Other Information

We may also collect non-personal information that does not directly identify you, such as:

Your shopping preferences and purchase history

Device identification details (e.g., IP address or browser type)

Information provided via customer service inquiries or interactions

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Cookies

We use cookies to improve your browsing experience on our website. Cookies are small data files stored on your device that help us:

Track your shopping cart

Understand how you use our site

Provide tailored content and offers

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*You can adjust your browser settings to disable cookies, but this may limit some functionalities of our website.

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How We Collect Your Information

We collect information directly from you through:

Website interactions (e.g., account creation, placing orders)

Email or phone communication

Participation in promotions or surveys

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How We Use Your Information

We use the information we collect to:

Process and fulfill your orders

Respond to inquiries or provide customer support

Send promotional emails (if you have opted in)

Improve our products and services

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How We Protect Your Information

We are committed to ensuring that your information is secure. We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

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Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers to:

Process payments securely

Deliver orders

Analyze website performance

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These third parties are obligated to handle your information in compliance with this Privacy Policy.

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Your Rights

You have the right to:

Access the personal information we hold about you

Request corrections to any inaccuracies

Opt-out of receiving promotional communications

To exercise these rights, please contact us at utopiacandles.nz@gmail.com

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Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

Email: Utopiacandles.nz@gmail.com

Phone: +64210774060