Terms & Conditions

Welcome to Utopia Candles

Utopia Candles ("we," "our," or "us") provides access to the Utopia Candles website (the "website") and sells our products to you subject to the conditions set out on this page. By using the website, you signify your agreement to be bound by these Terms and Conditions.

Promotions and Offers

Welcome Offer for Newsletter Subscribers - receive 10% off your first purchase when you sign up for our newsletter. This offer is valid for new subscribers only. Please allow up to one hour to receive an email with your unique code. To redeem, apply your code at checkout. Minimum spend of $50 applies, excluding shipping and gift cards. This offer cannot be transferred, redeemed for cash, or used in conjunction with other offers. The code is valid for 30 days. We reserve the right to withdraw or modify this offer at any time without notice.

Seasonal Sales and Promotions

Promotions, discounts, and offers are valid for the stated period only and while stocks last. These offers cannot be backdated, redeemed for cash, or combined with other offers unless explicitly stated. We reserve the right to withdraw or modify any offer at any time without notice.

Gift with Purchase

Occasionally, we may offer complimentary gifts with purchases over a specified amount. These offers exclude shipping charges and gift cards. Gift items must be returned with the original product(s) in the case of returns, or the full retail price of the gift will be deducted from the refund. We reserve the right to withdraw or modify these offers at any time without notice.

Your Account

If you create an account on our website, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities under your account. Please ensure that your details are correct and inform us of any changes. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion. If we cancel an order, you will not be charged.

Privacy

Please review our Privacy Policy to understand how we collect, use, and protect your information. By using our website, you agree to our Privacy Policy.

Website Access

We strive to ensure uninterrupted access to our website but cannot guarantee it due to the nature of the internet. Access may be temporarily suspended for maintenance or updates. We will attempt to minimize disruptions.

License for Website Use

Utopia Candles grants you a limited license to access and make personal use of this website. You may not download, modify, or use any part of the website for commercial purposes without our express written consent. Unauthorized use terminates the permission granted by Utopia Candles.

Your Conduct

You agree not to:

Use the website for unlawful purposes.
Transmit harmful or offensive content.
Violate the rights of others, including intellectual property rights.

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Utopia Candles or its content suppliers and is protected by New Zealand copyright laws. Unauthorized use of our intellectual property is prohibited.

Product Information

We strive to ensure accurate product descriptions and pricing. However, errors may occur. If a product is listed at an incorrect price, we reserve the right to cancel or refuse orders placed at the incorrect price.

Liability

To the extent permitted by New Zealand law, Utopia Candles is not liable for any indirect or consequential loss arising from the use of our website or products. Your use of our website and products is at your own risk.

Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be effective upon posting to the website. Continued use of the website constitutes acceptance of the updated Terms and Conditions.

If you have any questions or concerns, please contact us at utopiacandles.nz@gmail.com