Refund Policy
Refund Policy
This policy strictly applies to orders placed on www.shopcicisbooks.com.
For Amazon’s refund policy please click here.
For Bonfire’s refund policy please click here.
For Teespring’s refund policy please click here.
RETURNS
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please note that digital items/software do not have to be returned.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@shopcicisbooks.com.
Please note that returns will need to be sent to the following address:
4846 N. University Dr. #188 Lauderhill, FL, 33351
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at customercare@shopcicisbooks.com.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We currently do not offer or accept exchanges. Subject to change.
Feel free to place an order for the item(s) you want after any applicable returns if needed.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Lost/Stolen/Never Received Items
You must contact us at customercare@shopcicisbooks.com within 30 days of receipt of delivery to report any items/orders that has not been received and we will do our best to offer a one-time only courtesy voucher to replace the items purchased or items of a similar value.
Please note that any replacement orders sent for any reason may be subject to additional verification such as a signature upon delivery or additional confirmation to ensure order(s) has been received.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at customercare@shopcicisbooks.com.