Privacy Policy

Last Updated: February 2026

Effective Date: February 2026

Introduction

THEAHH Hormone Health ("THEAHH," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

Visit our website (heytheahh.com)
Purchase our digital products
Subscribe to our email newsletter
Participate in our coaching programs
Interact with us on social media

Data Controller:

Lalaine Magnaye, trading as THEAHH LTD

Contact: hello@heytheahh.com

Location: United Kingdom

By using THEAHH services, you consent to the data practices described in this policy.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

When you purchase a product or service:

Name
Email address
Billing address (collected by payment processor)
Payment information (processed securely by third parties - we never see your full card details)

When you subscribe to our email list:

Email address
Name (if provided)
Subscription preferences

When you enroll in coaching:

Name
Email address
Health information you choose to share (symptoms, medical history, goals)
Communication content (messages, voice notes, questions)

When you contact us:

Name
Email address
Message content
Any information you choose to include in your inquiry

1.2 Information Collected Automatically

When you visit our website, we may collect:

IP address
Browser type and version
Device information
Pages visited and time spent
Referring website
Geographic location (country/city level)

How we collect this:

Cookies and similar tracking technologies
Website analytics tools (e.g., Google Analytics)

1.3 Information We Do NOT Collect

We do NOT knowingly collect:

❌ Sensitive medical records or diagnoses (unless you voluntarily share in coaching)
❌ Government ID numbers or passport information
❌ Full credit card details (handled by payment processors)
❌ Information from children under 18

2. HOW WE USE YOUR INFORMATION

2.1 To Provide Services

We use your information to:

✅ Process and deliver your digital product purchases
✅ Provide access to coaching programs
✅ Send order confirmations and receipts
✅ Deliver email newsletters you subscribed to
✅ Respond to your questions and support requests
✅ Manage your account and preferences

Legal Basis (GDPR): Contract performance and legitimate business interests

2.2 To Communicate With You

We may send you:

✅ Transactional emails (order confirmations, password resets)
✅ Educational content and newsletters (if subscribed)
✅ Product updates and announcements
✅ Promotional emails about THEAHH products and services
✅ Coaching session reminders and materials

You can opt out of marketing emails at any time using the unsubscribe link in any email.

Legal Basis (GDPR): Consent (for marketing) and contract performance (for transactional emails)

2.3 To Improve Our Services

We use aggregated, anonymized data to:

✅ Understand how visitors use our website
✅ Improve product content and user experience
✅ Identify popular resources and topics
✅ Test new features and offerings

Legal Basis (GDPR): Legitimate business interests

2.4 For Legal and Safety Purposes

We may use or disclose information:

✅ To comply with legal obligations or court orders
✅ To protect our rights, property, or safety
✅ To prevent fraud or abuse
✅ To enforce our Terms of Use

Legal Basis (GDPR): Legal obligation and legitimate interests

2.5 With Your Consent

We may use your information for other purposes with your explicit consent, such as:

Featuring your testimonial in marketing materials (with your permission)
Using your success story as a case study (anonymized or with permission)

You can withdraw consent at any time by contacting us.

3. HOW WE SHARE YOUR INFORMATION

We do NOT sell your personal information to third parties.

3.1 Service Providers We Use

We share limited information with trusted third-party service providers who help us operate our business:

Payment Processing:

Payhip (Stripe)
What they receive: Name, email, billing information
Why: To process your purchase securely
Their privacy policy: payhip.com/privacy

Email Marketing:

Kit
What they receive: Email address, name, subscription preferences
Why: To send newsletters and product updates
Their privacy policy: kit.com/privacy

File Storage:

Google Drive
What they receive: Files you upload or we share with you
Why: To store and deliver coaching materials
Their privacy policy: policies.google.com/privacy

3.2 Legal Requirements

We may disclose your information if required by law, such as:

In response to a court order or subpoena
To comply with legal processes
To protect rights, safety, or property

3.3 Business Transfers

If THEAHH is acquired, merged, or goes through restructuring, your information may be transferred to the new owner. We will notify you before your information becomes subject to a different privacy policy.

3.4 With Your Permission

We may share information in other ways with your explicit consent, such as:

Featuring your testimonial publicly (with your approval)
Sharing anonymized success stories

4. COOKIES AND TRACKING TECHNOLOGIES

We currently do not use cookies or tracking technologies on our website (heytheahh.com).

We use Payhip to host our products page. See their privacy policy: payhip.com/privacy

5. DATA SECURITY

5.1 How We Protect Your Information

We implement reasonable security measures to protect your personal information:

✅ Secure connections: Website uses SSL/TLS encryption (HTTPS)

✅ Payment security: Payment data processed by PCI-compliant providers

✅ Access controls: Limited employee/contractor access to personal data

✅ Regular updates: Software and security measures kept current

✅ Secure storage: Files stored on password-protected, encrypted platforms

5.2 No Guarantee

However, please understand:

No method of internet transmission is 100% secure
We cannot guarantee absolute security
You share information at your own risk
Use strong passwords and keep login credentials confidential

5.3 Data Breaches

In the unlikely event of a data breach affecting your personal information, we will:

Notify you within 72 hours (as required by GDPR)
Report to relevant authorities
Take steps to mitigate harm

6. DATA RETENTION

6.1 How Long We Keep Your Data

Purchase Information:

Retained for 7 years (UK tax law requirement for financial records)
Includes: Name, email, purchase date, amount paid

Email Subscribers:

Retained until you unsubscribe
Deleted within 30 days of unsubscribe request

Coaching Participants:

Active program: Duration of program + 1 year
Health information you share: Deleted within 90 days after program ends (unless you request longer retention)
Administrative records: Retained for 2 years (for testimonials, program improvement)

Website Analytics:

Anonymized data: Retained indefinitely for business insights
IP addresses: Anonymized after 14 months (Google Analytics default)

Support Inquiries:

Retained for 2 years for reference and quality improvement

6.2 Deletion Requests

You can request deletion of your data at any time (see Your Rights below). We will comply within 30 days unless we have a legal obligation to retain certain information.

7. YOUR RIGHTS (GDPR)

If you are in the UK or EU, you have the following rights under the General Data Protection Regulation (GDPR):

7.1 Right to Access

You can request a copy of the personal data we hold about you.

How: Email us at hello@heytheahh.com with "Data Access Request" in the subject line.

7.2 Right to Rectification

You can request we correct inaccurate or incomplete information.

How: Email us with the information that needs updating.

7.3 Right to Erasure ("Right to Be Forgotten")

You can request we delete your personal information.

Exceptions: We may need to retain some data for legal/tax purposes (e.g., purchase records for 7 years).

How: Email us with "Deletion Request" in the subject line.

7.4 Right to Restrict Processing

You can request we limit how we use your data.

How: Email us explaining what processing you want restricted.

7.5 Right to Data Portability

You can request your data in a structured, commonly used format.

How: Email us with "Data Portability Request" in the subject line.

7.6 Right to Object

You can object to processing based on legitimate interests or for marketing purposes.

How: Click "unsubscribe" in emails, or email us to object to other processing.

7.7 Right to Withdraw Consent

If we process data based on your consent, you can withdraw it at any time.

How: Email us or use unsubscribe links in emails.

7.8 Right to Complain

You have the right to complain to a supervisory authority:

UK: Information Commissioner's Office (ICO)

Website: https://ico.org.uk

Helpline: 0303 123 1113

Response Time: We will respond to all rights requests within 30 days.

8. INTERNATIONAL DATA TRANSFERS

Our Location: THEAHH is based in the United Kingdom.

Service Providers: Some of our service providers (e.g., email platforms, analytics) may be located outside the UK/EU, including in the United States.

Protections:

We only work with providers who comply with GDPR or have adequate safeguards
Data transferred under Standard Contractual Clauses or other approved mechanisms
Your data receives the same level of protection regardless of location

9. CHILDREN'S PRIVACY

THEAHH services are not intended for individuals under 18 years of age.

We do NOT knowingly collect information from children.

If we discover we have collected information from someone under 18:

We will delete it immediately
We will not use or share it

Parents/Guardians: If you believe your child has provided information to us, please contact us immediately at hello@heytheahh.com.

10. THIRD-PARTY LINKS

Our website and emails may contain links to third-party websites, products, or services (e.g., research studies, recommended products, social media).

We are NOT responsible for:

Privacy practices of third-party sites
Content on external websites
How third parties use your information

Recommendation: Review the privacy policy of any website you visit through our links.

11. SOCIAL MEDIA

11.1 Our Social Media Accounts

We maintain presence on:

Instagram: @heytheahh
TikTok: @heytheahh

Information visible on social media:

Public posts, comments, and interactions are governed by the platform's privacy policy
We may see your username, profile picture, and any content you post publicly
Direct messages are subject to platform privacy policies

11.2 Testimonials and User Content

If you:

Tag us in posts
Comment on our content
Send us messages giving feedback

We may:

Screenshot and share your content (with credit to your username)
Request permission to use your testimonial in marketing
Feature anonymized versions of your success stories

You can request removal at any time by emailing us.

12. CHANGES TO THIS PRIVACY POLICY

12.1 Updates

We may update this Privacy Policy to reflect:

Changes in our practices
New legal requirements
New services or features

When we make changes:

We'll update the "Last Updated" date at the top
Material changes will be announced via email or website notice
Your continued use after changes constitutes acceptance

12.2 Notification

For significant changes affecting your rights, we will:

Email active customers and subscribers
Post a prominent notice on our website
Provide 30 days' notice when possible

13. CONTACT US

13.1 Privacy Questions

If you have questions about this Privacy Policy or how we handle your data:

Email: hello@heytheahh.com

Subject Line: "Privacy Question"

Response Time: Within 5 business days

13.2 Data Rights Requests

To exercise your GDPR rights (access, deletion, portability, etc.):

Email: hello@heytheahh.com

Subject Line: "Data Rights Request - [specify which right]"

Response Time: Within 30 days

13.3 Data Protection Officer

For GDPR-related concerns:

Contact: Lalaine Magnaye (Data Controller)

Email: hello@heytheahh.com

13.4 Regulatory Authority

To file a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/make-a-complaint

Helpline: 0303 123 1113

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

14. CONSENT SUMMARY

By using THEAHH services, you consent to:

✅ Collection of information described in this policy

✅ Use of your information for purposes outlined above

✅ Sharing with service providers as described

✅ Use of cookies and tracking technologies

✅ International data transfers with appropriate safeguards

✅ Receiving transactional emails related to your purchases

You can withdraw consent at any time by:

Unsubscribing from emails
Requesting data deletion
Contacting us to restrict processing

ACKNOWLEDGMENT

Thank you for trusting THEAHH with your information. We take your privacy seriously and are committed to protecting your personal data while providing valuable educational resources for your fibroid journey.

Questions? We're here to help: hello@heytheahh.com