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About the author
Rose is an international speaker, lecturer, writer and advisor focusing on the symbiotic relationship that lean and sustainability thinking share. With nearly three decades of experience in various industries and public sectors, Rose has worked with micro-enterprises to multinational corporations across Africa, the UK, Asia, the Middle East, South America, Europe, and India. She has supported organisations in driving meaningful change. Rose served as the CEO of the Lean Institute Africa and Head of Sustainable Enterprise at the University of Buckingham. She is the author of several books, including "Clear Direction", "Making a Difference", and "Becoming a Sustainable Enterprise", as well as numerous publications related to lean and sustainability. A full member of the Institute of Environmental Management and Assessment (IEMA) and a Chartered Environmentalist, Rose strives to use her skills for good, connecting sustainable ambitions with on-the-ground action.
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Reflecting on lessons learned from South African state hospitals, the author takes you into the dynamic world of healthcare as she illustrates tried-and-tested concepts, tools and techniques to assist in streamlining the patient journey and optimising the use of resources.
In this guide you will discover theory, advice, examples and templates to help you answer these questions:
- What problem are we trying to solve?
- How will we engage staff in solving the key issues?
- How do we get it done?
- Which Lean tools will we use?
To be a world-class, sustainable enterprise means becoming the best at what you do and delivering value to your customers and shareholders. Clear Direction provides a practical road map, based on years of consulting experience in the developing world, which will smooth the ride of your improvement journey and significantly increase your chances of success. It will guide you step-by-step through:
- Diagnosing the issues facing your business, deciding what to solve and how to go about it.
- Articulating the issues and engaging people to help you solve them.
- Driving the change to get the right things done in the right way.
It contains the theory, templates, examples and assessments you will use to create your own Clear Direction and bring Purpose to your Improvement Strategy.
