Are your items handmade?

Yes! Every piece from The Cozy Stitch Co. is hand-stitched by me. Because each piece is handmade, slight variations are normal and make every keepsake unique.

How long does it take to complete my order?

My current turnaround time is approximately 5-7 days after I receive everything needed to begin your order. Shipping time is not included in the turnaround time.

Do I provide the blanket for a Birth Blanket Keepsake Hoop?

Yes. You will provide the birth blanket you would like used for your keepsake.

Where do I send my birth blanket?

Mailing instructions are provided during the ordering process. You are responsible for the cost of mailing your blanket to The Cozy Stitch Co.

Will my birth blanket be cut?

Yes. Your blanket will be cut to fit securely inside the embroidery hoop. Because of this, the blanket cannot be returned in its original condition.

When does the turnaround time start for my Birth Blanket Hoop?

Your turnaround time begins once I have received your blanket and all necessary personalization information.

Should I use tracking when mailing my blanket?

Yes, I highly recommend using a shipping method that provides tracking. Please keep your tracking number until your blanket has been received.

How do I send my photo for a Silhouette Hoop?

After purchasing your Silhouette Hoop, you will be directed to a photo submission form where you can upload your photo and provide the information needed for your order.

What kind of photo works best for a silhouette?

A clear side-profile photo works best. Good lighting and a clear view of the face, nose, lips, chin, head, and hairline will help me create the best outline.

Can I submit more than one photo?

Yes! If you're unsure which photo will work best, you can submit a few options and I can choose the one that will translate best into a hand-stitched silhouette.

Will the embroidery look exactly like my photo?

Your silhouette will be a simplified hand-stitched interpretation of the photo you provide. Small details may be simplified so that the design translates beautifully into embroidery.

Can I request something different or a completely custom design?

Absolutely! Please contact me before purchasing if you have an idea that isn't currently listed. I'll let you know if it's something I can create and provide pricing.

Can I make changes after placing my order?

Please contact me as soon as possible. Changes may be possible if I haven't started working on your piece yet. Once work has begun, I may not be able to make changes.

Do you accept returns or exchanges?

Because my pieces are handmade and personalized specifically for you, custom orders are generally final sale. If I make an error or your item arrives damaged, please contact me within 3 days of delivery so I can help.

How will my finished order be shipped?

Your completed keepsake will be carefully packaged and shipped to the address you provide during checkout.

What if I entered the wrong shipping address or personalization information?

Please contact me as soon as possible. If your order has not been started or shipped, I will do my best to correct it. Customers are responsible for making sure the information submitted at checkout is accurate.

How can I contact you about my order?

You can use the Contact Us page on The Cozy Stitch Co. website. Please include the name and email address used for your order so I can locate it quickly.