Are your products handmade?

Yes. Many of our products are carefully handmade in small batches in Great Western, Victoria. Due to their handmade nature, slight variations in colour, texture and appearance may occur, making each item unique.

How long will it take to process my order?

Orders are typically prepared and dispatched within 2–4 business days. During busy periods, processing times may be slightly longer.

Where do you ship?

We currently ship throughout Australia and New Zealand.

Do you offer local pickup?

Yes. Free local pickup is available from Great Western, Victoria by arrangement. You'll receive collection details once your order is ready.

How much is shipping?

Australia: $14.95 Standard Shipping

New Zealand: $24.95 Standard Shipping

Shipping costs are calculated at checkout.

Will I receive tracking information?

Yes. Tracking details will be provided where applicable once your order has been dispatched.

Can I return my order?

Please refer to our Returns & Refunds page for full details. If your item arrives damaged, faulty or incorrect, contact us within 7 days of receiving your order.

Do you accept change of mind returns?

We do not accept returns or offer refunds for change of mind.

Are your products natural?

Many of our products are made using carefully selected natural ingredients. Each product listing includes ingredient information so you can make an informed purchase.

Are your soaps suitable for sensitive skin?

Our Honey & Oat Soap is made without added fragrance and is designed with gentle ingredients. However, everyone's skin is different, so we recommend checking the ingredient list and discontinuing use if irritation occurs.

Are your candles handmade?

Yes. Our candles are hand-poured in small batches using quality coconut soy wax and carefully selected fragrances.

Do you offer custom orders?

At this stage, custom orders may be available for selected handmade products. Please contact us to discuss your requirements.

Do you sell gift vouchers?

Not at this time, but we hope to offer gift vouchers in the future.

Do you wholesale your products?

We are currently focused on direct customer sales, but wholesale opportunities may become available in the future.

How can I contact you?

If you have any questions, please visit our Contact Us page or send us a message through our social media channels. We'll respond as soon as possible.

How can I stay updated?

Follow The Natural Way Home on Facebook and Instagram to see new product releases, special offers and business updates.