At The Natural Way Home, we take pride in creating and supplying quality handmade products. If there is an issue with your order, we're here to help.

Change of Mind

We do not offer refunds or exchanges for change of mind, incorrect purchases, or if you no longer want an item. Please choose carefully before placing your order.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of receiving your order.

Please include:

Your order number.

A description of the issue.

Clear photos of the item and any packaging.

Once we have reviewed your claim, we may offer:

A replacement.

A refund.

Another suitable solution where appropriate.

Handmade Products

As many of our products are handmade, slight variations in colour, shape, texture or appearance are normal and make each item unique. These natural variations are not considered faults.

Digital Products

Due to the nature of digital products, eBooks, printable files and digital downloads are non-refundable once purchased and downloaded, unless required under Australian Consumer Law.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

If you have any questions about your order or need assistance, please contact us and we'll do our best to resolve the issue promptly.

Thank you for supporting The Natural Way Home. We appreciate your support and value every customer.