Funky Fungi Kids – Returns & Refunds Policy

At Funky Fungi Kids, we want families to feel confident and happy with their purchases. If something isn’t quite right, here’s how returns and refunds work.

Funky Fungi Kids is a child-friendly collection by The Naughty Mushroom, and all orders are handled with care.

1. Custom Items (Personalised Books, Clothing & Gifts)

Some Funky Fungi Kids products may be personalised or made to order.

Because these items are created especially for you.

Custom items cannot be returned or exchanged unless:

• There is a manufacturing defect, or
• You received the wrong item.

If there is an issue with a personalised item, please contact us within 5 days of delivery and include clear photos so we can help resolve it.

2. Non-Custom Items

For non-personalised Funky Fungi Kids products, such as standard books or other items, you may request a return or exchange.

Return eligibility:

• You must contact us within 5 days of delivery
• Items must be unused and in their original condition
• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect

Once we receive and inspect the returned item, we will process your refund or exchange.

3. Digital Products

Due to the nature of digital products, downloads cannot be returned or refunded once accessed.

4. Refunds

Refunds are issued to the original payment method.

• Please allow 3–10 business days for your bank or payment provider to process the refund.

5. Damaged or Incorrect Orders

If your Funky Fungi Kids order arrives damaged or incorrect, please contact us within 5 days of delivery.

We’ll be happy to offer a replacement or a refund.

Please include:

• Your order number
• Photos of the issue
• A short description of the problem

6. How to Start a Return

To arrange a return or report an issue, please contact us via our Get in Touch page or email us at:

thenaughtymushroom@gmail.com

Please mention “Funky Fungi Kids” in your message so we can assist you quickly.