FAQs
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The Zen Den: Spa & Academy is a calming space dedicated to wellness, beauty & learning. We offer professional treatments in our Nottingham City Centre studio, as well as accredited in-person & online courses through our Academy, so you can expand your skills & knowledge.
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We are based within Sonic Barbers in Nottingham City Centre.
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We provide a range of spa treatments, including facials, massages, and specialist therapies, as well as in-person & online training courses designed to help you grow both personally, and professionally.
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You can book online through our booking site, Square.
Just follow the “Book Now” link on our webpage.
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We are open Monday to Friday, 10am-5pm, and Saturdays, 11am-4pm.
Our calendar may differ if there are unforeseen circumstances. Please look at our availability on Square.
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We recommend booking in advance to secure your space, but if we have availability we’ll always try to accommodate walk-in’s.
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Yes - all new clients will need to complete a consultation form before treatment to make sure the service is safe and tailored to your needs. You can complete the consultation form on arrival to your appointment.
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We recommend comfortable clothes and ask that jewellery be removed before treatments where possible. If you’re unsure, don’t worry - we’ll guide you when you arrive.
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We kindly ask for at least 48 hours’ notice if you need to reschedule or cancel.
Late cancellations or no-shows will result in a 20% deposit being withheld.
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We accept all major debit/credit cards.
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Yes - all payments are processed through secure checkout systems, so your details are always protected.
Courses
FAQs
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Yes. All courses are CPD Accredited, meaning you receive a recognised certificate upon completion.
This will allow you to gain insurance & begin practising straight away.
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Beginner-friendly courses require no previous experience. Advanced courses will list any prerequisites in the course description.
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Online courses can be enrolled onto and completed on our webpage. Just follow the instructions for purchasing and accessing your course.
All in-person course bookings are arranged via email. If you are interested in our in-person courses, please email us on hello.thezenden@outlook.com
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Online courses include your downloadable manual, downloadable resources, online theory, practical assessments, and your accredited certificate.
In-person courses include
your course manual, assessment paperwork, theory, practical assessments, and your accredited certificate.
Some in-person courses also include a starter kit.
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Most courses require one model for your practical assessment. Details will be sent in your confirmation email.
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You’ll receive access to your course portal instantly after purchase. Complete the theory, quiz, and upload your practical assessment.
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You can resubmit for free. I’ll always give feedback and support to help you pass.
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Absolutely. You’ll get lifetime support, plus access to student discounts, model days, and future training opportunities.
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We do NOT offer refunds on any of our courses.
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Online courses do not require a deposit, but must be paid in-full at the point of purchase.
All in-person courses require a 50% deposit upon booking your place. This secures your training dates, and funds your resources for the course.
All in-person course fees must be paid in-full, 7 days prior to your course start date.
Failure to pay for your in-person course will result in a cancellation and non-refundable deposit.
The Skn Den Products
FAQs
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Yes — all products are handcrafted in small batches for freshness and quality.
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Yes, our formulations are designed to be gentle. However, we always recommend a patch test 24 hours before use.
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All products are cruelty-free. Many are vegan – the product page will specify this clearly.
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Keep your products in a cool, dry place and away from direct sunlight to maintain freshness.
Product shelf life will always be stated clearly on the label.
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For hygiene reasons, we can’t accept returns on opened products.
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The Skn Den product range is only available in-store at our spa & academy.