PUBLISHED CUSTOMER ISSUE — EFFECTIVE 27 AUGUST 2026

Document code: COM-TS-001

Version: 1.0 — Founding Edition

Status: Published customer issue

Document owner: Founder and Director

Initial territory: United Kingdom

Effective date: 27 August 2026

Vital Adaptation Ltd.

Master Terms of Sale

Initial UK digital products supplied under an Individual Licence

Please read these Terms before placing an order. They form part of the contract for eligible Vital Adaptation digital products. Nothing in these Terms excludes or restricts a statutory right that cannot lawfully be excluded or restricted.



Part 1 — About these Terms

1. Seller

The seller is Vital Adaptation Ltd, company number 15693670.

Registered office: 65 Crouch Avenue, Hullbridge, Hockley, England, SS5 6BS

Customer support email: vitaladaptation@gmail.com

Complaints email: vitaladaptation@gmail.com

Privacy email: vitaladaptation@gmail.com

Website: https://www.vitaladaptation.com/

Vital Adaptation Ltd is referred to as “Vital Adaptation”, “we”, “us” or “our”. The person placing the order is “you” or the “purchaser”. The one named individual authorised to use the product is the “Authorised User”.

2. Scope

These Terms apply to eligible digital products where the product page, checkout or Order Confirmation incorporates them. The UK Individual route is available to one named individual purchaser for their own professional use within the United Kingdom. Unless Vital Adaptation agrees otherwise in writing, the purchaser and Authorised User must be the same person. The products are designed for the UK professional, legal and regulatory context; an overseas purchase does not create international use rights.

The initial route does not include Team, organisational, multi-user, multi-site, education-provider, consultancy-distribution, facilitator, train-the-trainer or international rights. Any wider right requires a separately approved written licence and purchase route.

3. Contract documents

The contract is made up of:

the Order Confirmation;

the Product Schedule applying to the purchase;

the Individual Licence applying to the purchase;

these Master Terms of Sale;

the Purchases, Refunds and Complaints Information; and

any written variation expressly agreed by Vital Adaptation.

The Customer and Purchaser Privacy Notice explains how personal information is handled. It does not expand the licence rights.

Part 2 — Products and orders

4. Products covered

These Terms may apply to the following initial products:

Vital Adaptation Professional Practice Framework, Version 1.0 — Founding Edition (£25);

Occupational Therapy Governance Toolkit, Version 1.0 — Founding Edition (£79);

Professional Practice Framework + Occupational Therapy Governance Toolkit Bundle, supplying both Version 1.0 — Founding Editions (£95);

another digital product whose Product Schedule expressly adopts these Terms.

The applicable Product Schedule identifies the exact product, edition, included files, intended audience, technical requirements, price, licence scope, support and update position.

5. Product descriptions

We will take reasonable care to describe each product accurately. Before ordering, you should review the product title, edition, contents, file types, professional basis, intended audience, licence boundaries, technical requirements, price, tax presentation, support and principal exclusions.

Previews and mock-ups are illustrative unless expressly stated to reproduce the complete product. Minor differences in layout, pagination, filenames or presentation do not amount to non-conformity where the delivered content remains materially consistent with the description.

6. Professional basis and suitability

The Professional Practice Framework and Occupational Therapy Governance Toolkit are developed through an occupational therapy professional-practice lens. The Toolkit is based on Volume 1 of the Vital Adaptation Professional Practice Framework, which defines clear, evidence-informed standards supporting safe, ethical, person-centred and occupation-focused occupational therapy practice.

Purchase is at the buyer’s discretion. You are responsible for deciding whether a product is appropriate to your profession, role, competence, scope of practice, setting, jurisdiction and intended use. A product developed for occupational therapy must not be represented as profession-neutral or universally applicable.

7. Your information and authority

You must provide accurate purchaser, Authorised User, billing and contact information and correct errors before payment. Unless we agree otherwise in writing, the purchaser and Authorised User must be the same individual.

You must be at least 18 and legally capable of entering into a contract. If an employer or organisation pays, you confirm that you have authority to make the purchase. Payment by an organisation does not give that organisation access or use rights.

8. Placing and accepting an order

Your order is an offer to buy the selected product. A contract is formed when payment is successfully authorised and we or the sales platform send an Order Confirmation or make the content available, whichever first confirms acceptance.

We may decline or cancel an order before supply where payment is not authorised, a listing or price is clearly erroneous, the product is unavailable, the purchase is outside the permitted territory, fraud or misuse is reasonably suspected, or the transaction cannot lawfully be completed. If payment has been taken and supply has not begun, we will normally refund the amount paid.

Part 3 — Price and payment

9. Price

The price shown at checkout and in the Order Confirmation applies. Current approved initial prices are £25 for the Framework, £79 for the Occupational Therapy Governance Toolkit and £95 for the Framework + Toolkit bundle.

These are one-off prices. There is no introductory offer, public sliding scale, subscription or automatic renewal. No compulsory additional charge will be imposed by Vital Adaptation unless clearly disclosed and accepted before payment. Only the Founder and Director may approve a price change, discount, complimentary copy or pricing exception.

10. VAT and platform tax treatment

Vital Adaptation Ltd is not currently registered for VAT and does not itself currently charge VAT. The total amount payable and any platform-calculated, collected or displayed tax will be shown before payment and recorded in the transaction. The checkout presentation must be treated as controlling for the transaction once tested and approved.

11. Payment and failed payments

Payment is required in full at checkout unless expressly agreed otherwise in writing. Payment processing may be provided by a third-party sales or payment platform. We do not normally receive or retain complete payment-card details.

We may withhold or suspend delivery where payment fails, is reversed, a chargeback is raised or fraud is suspected. This does not prevent you from using a lawful payment-provider remedy.

Part 4 — Vital Adaptation Individual Licence

12. Licence grant

Purchase grants the named Authorised User a limited, personal, non-exclusive, non-transferable and non-sublicensable Individual Licence to use the supplied edition within the boundaries of the applicable Individual Licence and Product Schedule. Copyright and ownership are not transferred.

13. Permitted and prohibited use

Permitted use may include personal professional reference, continuing professional development, secure personal storage, reasonable personal printing, completion of resources and retention of legitimate completed records. Adaptation is permitted only for files expressly identified as editable in the applicable Product Schedule. The Framework text, standards, structure and guidance are not editable merely because Toolkit templates are editable.

Unless expressly granted in writing, you must not share files, links or credentials; allow another person to use the product; upload it to shared systems; distribute blank or reusable templates; use it across a team or organisation; resell, sublicense, publish, rebrand or commercially exploit it; include it in consultancy, membership or training services; or create a competing or substantially derivative commercial product.

14. Team and organisational access

An Individual Licence does not become a team or organisational licence because an employer paid, the Authorised User works in a team, or a completed record is shown to a legitimate recipient. Wider rights require a separately available and expressly granted licence.

Part 5 — Digital delivery

15. Delivery and supply

Products are supplied digitally using the method shown before checkout. Delivery may be by download link, customer download page, ZIP package, separate files or access through an approved platform. No physical copy is included unless expressly stated.

Supply begins when the files are made available for download, an access link is sent, access is enabled or the content is otherwise made available. You do not need to open every file for supply to have begun.

16. Immediate digital supply and cancellation acknowledgement

Where content is supplied before the end of a statutory cancellation period, checkout must obtain a separate express request for immediate supply and acknowledgement that the 14-day cancellation right will be lost once supply begins. The acknowledgement must also make clear that statutory rights for faulty, misdescribed or non-conforming digital content remain unaffected.

17. Order Confirmation

We or the sales platform will provide an Order Confirmation in a form you can retain. It is the purchaser-specific licence record and should identify the seller, product and edition, named Authorised User, price, applicable tax, purchase date, order reference, delivery information, applicable contractual documents, immediate-supply acknowledgement and support or complaints contacts. No separate personalised licence certificate is issued for the initial launch.

18. Your delivery responsibilities

You are responsible for using a valid email address, protecting access details, downloading the files within any disclosed access period, retaining appropriate backups and using compatible software. Failure to keep a backup does not automatically create permanent replacement access, although we may provide replacement access where appropriate or legally required.

19. Technical requirements and delivery problems

Technical requirements are stated in the Product Schedule. Products may contain PDF, Word, Excel, ZIP, text or CSV files. Differences caused solely by unsupported, outdated or alternative software do not necessarily mean the product is defective.

Contact us promptly if access is not received, a listed file is missing or corrupted, the package cannot reasonably be downloaded, or the product materially differs from its description. We may request the order reference, affected filename, error details or proportionate evidence. Do not send unnecessary confidential, client or patient information.

Part 6 — Cancellation, refunds and remedies

20. Cancellation before supply

Where a statutory cancellation right applies and digital supply has not begun, you may notify us that you wish to cancel. A valid cancellation before supply will be handled in accordance with applicable law.

21. Loss of change-of-mind right after immediate supply

Where you expressly request immediate supply and acknowledge the loss of the cancellation right, the ordinary 14-day change-of-mind right ends when supply begins. This does not remove statutory rights where the digital content is faulty, misdescribed or otherwise does not conform to the contract.

22. No blanket no-refunds rule

We do not exclude statutory rights or remedies. Where you qualify as a consumer, the digital content must be of satisfactory quality, fit for any particular purpose made known where the law applies, and as described. If it does not conform to the contract, the remedies provided by law may include repair or replacement, price reduction or refund where applicable. A refund will not ordinarily be due merely because you change your mind after valid immediate supply begins, decide not to use the product, lack time to implement it, expected an outcome not promised, use unsupported software, fail to retain files or credentials, or expected wider rights that were expressly excluded.

23. Faulty, missing or misdescribed content

If content is not supplied, materially differs from its description, contains a corrupted or missing listed file, cannot reasonably be accessed using the stated requirements, or otherwise does not conform to the contract, contact us promptly. Depending on the circumstances and applicable law, an appropriate remedy may include support, renewed access, supply of a missing file, correction, replacement, price reduction or refund. We may ask for a reasonable opportunity to investigate and, where appropriate, repair or replace the content.

24. Refund method and duplicate purchases

Approved refunds will normally be returned through the original payment route to the original payer. Bank and payment-provider processing times may vary. A genuine accidental duplicate purchase may be refunded or otherwise resolved where the duplication is reasonably evident and no wider use has occurred.

Part 7 — Professional responsibility and third-party protection

25. Nature of the products

The products are professional publications, governance resources and educational materials. Unless separately agreed, they are not bespoke professional services and do not provide individual clinical, legal, regulatory, tax, insurance, employment or governance advice; supervision; competence assessment; accreditation; certification; or organisational approval.

26. Purchaser responsibility

You remain responsible for deciding suitability, practising within competence and scope, maintaining registration where applicable, checking current law and professional standards, following local policies, completing governance and risk assessment, obtaining specialist advice, approving adapted documents and reviewing arrangements when circumstances change.

Use does not guarantee legal, regulatory, professional or organisational compliance, insurer or commissioner acceptance, a successful audit, or a particular professional, clinical or commercial outcome.

27. No duty of care to third parties

Vital Adaptation supplies the product to the named Authorised User as a professional governance resource. Vital Adaptation does not provide services to, assume responsibility for, or owe a professional duty of care to any client, patient, service user, colleague, employee, organisation or other third party affected by the Authorised User’s use or implementation of the product.

28. Insurance responsibility

The Authorised User is responsible for maintaining any professional indemnity, public liability, cyber, employer’s liability or other insurance reasonably required for their own activities and for confirming that use and implementation of the product falls within the scope of that cover. Purchase does not provide insurance or confirm that an insurer will accept a particular activity, document or governance arrangement.

29. No third-party reliance

No third party may treat the product, an adapted template or a completed record as advice, approval or assurance provided by Vital Adaptation Ltd. A legitimate recipient may consider or rely on the Authorised User’s own information, professional judgement or decisions recorded in a completed record, but responsibility for that content remains with the Authorised User. Providing it does not create a contractual, advisory or professional relationship between the recipient and Vital Adaptation Ltd.

30. External sources and endorsement

Products may refer to legislation, professional standards, research, public bodies and third-party guidance. External material may change after publication. You must consult current official sources where material. Reference does not imply sponsorship, endorsement, accreditation or responsibility by the referenced organisation.

Part 8 — Intellectual property

31. Ownership and third-party rights

Copyright and other intellectual-property rights remain with Vital Adaptation Ltd, Dr Joanna Byers or the relevant identified rights holder, as stated in the product. Protected expression may include original text, standards, frameworks, structures, templates, diagrams, graphics, methods, workbooks, file architecture, publication design, branding and licence documents. This does not claim ownership of facts, law, public standards or third-party material.

Third-party material remains subject to the rights of its owner. Purchase does not grant additional rights over third-party publications, standards, tools, logos, images, quotations, research or branded content beyond those lawfully included.

32. Suspected infringement or misuse

Please contact us if you believe a product infringes another person’s rights or is being distributed, misrepresented or resold without permission. We may investigate and take proportionate lawful action.

Part 9 — Support, updates and future products

33. Support included and excluded

Unless the Product Schedule states otherwise, the purchase includes reasonable support for genuine download problems, missing listed files, corrupted supplied files and clarification of expected package contents.

It does not include implementation consultancy, personalised document review, legal or regulatory advice, supervision, training, governance approval, completion of templates or unlimited support.

34. Updates and future products

You receive the edition supplied at purchase. No subscription or automatic renewal applies. We may issue minor corrections, clarifications or replacement files at our discretion. Future editions, major expansions and standalone products are not included unless expressly stated.

Potential future products and wider licence models remain subject to development, pricing, approval and separate terms. Their mention does not create a promise of availability or inclusion.

Part 10 — Complaints and dispute resolution

35. Raising a concern

Contact vitaladaptation@gmail.com promptly about payment, delivery, access, missing or faulty files, descriptions, cancellation, refunds, licence administration, customer service, accessibility, privacy or information handling. Include your order reference where possible.

36. Complaints process

Complaints will be handled fairly, respectfully and proportionately under the current Purchases, Refunds and Complaints Information. Complaints should normally be acknowledged within five working days and answered within one calendar month, with an update if more time is reasonably needed.

37. Data protection and external routes

Privacy concerns will be handled under the applicable privacy and data-protection complaints arrangements. You may have the right to complain to the Information Commissioner’s Office. Other external routes may include a payment provider, card issuer, court, statutory authority or alternative dispute-resolution provider where applicable.

Part 11 — Liability

38. Liability that is not excluded

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and mandatory statutory rights.

39. Reasonable scope of responsibility

We are responsible for supplying the digital content substantially as described and exercising reasonable care where legally required. We are not responsible for professional decisions, local implementation, unauthorised adaptation, use outside the stated scope, failure to check current requirements, unsupported software, purchaser security failures or third-party systems outside our reasonable control, except to the extent the law provides otherwise.

40. Business losses and data loss

Where you purchase wholly or mainly for professional or business purposes, we will not, to the extent legally permitted, be responsible for loss of profit, revenue, business, anticipated savings, opportunity, goodwill or indirect or consequential loss. This does not remove rights that apply where you legally qualify as a consumer.

You are responsible for backups of downloaded files, adaptations and completed records. We are not responsible for loss caused solely by purchaser deletion, device failure, unsupported software, loss of credentials or inadequate security. This does not remove responsibility for a failure in the original supply for which we are legally liable.

41. Events outside reasonable control

We will not be responsible for delay or failure caused by circumstances outside our reasonable control, including major platform, communications or payment-provider failure, cyber incident, fire, flood, serious illness, government action or widespread infrastructure failure. We will take reasonable steps to reduce disruption and remedy supply where practicable.

Part 12 — Privacy and records

42. Personal information and records

Purchaser information will be processed in accordance with the Customer and Purchaser Privacy Notice. We may retain proportionate records of the purchaser, Authorised User, product and edition, price, tax treatment, order reference, applicable contractual versions, checkout acknowledgements, fulfilment, support, refunds, complaints, permissions and licence concerns for contractual, accounting, tax, legal, insurance, intellectual-property and governance purposes.

43. Marketing and necessary communications

Purchase does not automatically require optional marketing. You may opt out of direct marketing. We may still send communications reasonably necessary to fulfil the contract, provide a material correction, address security or licence concerns, respond to a request or comply with law.

Part 13 — Licence enforcement and termination

44. Suspected breach and proportionate action

Where we reasonably suspect a licence breach, we may seek clarification, require sharing to stop, require deletion of unauthorised copies, suspend replacement-download access, preserve evidence, request purchase of an appropriate wider licence where available, terminate the Licence or take other proportionate lawful action.

45. Termination for material breach

We may terminate a Licence where a material breach is not remedied after reasonable notice, or immediately for deliberate or repeated sharing, resale, unlawful use or serious intellectual-property misuse. Following termination, the Authorised User must stop using blank reusable resources and delete unauthorised copies.

Legitimate completed records may be retained where required for legal, professional, insurance or governance reasons, provided they are not used to redistribute the product. Termination for breach does not automatically create a refund entitlement and does not affect statutory remedies concerning the original condition or supply of the content.

Part 14 — General provisions

46. Document hierarchy

The documents should be read together. Where a genuine inconsistency exists:

the Order Confirmation identifies what was purchased;

the Product Schedule governs product-specific contents, scope, technical requirements, price and support;

the Individual Licence governs permitted and prohibited use;

these Terms govern general sale, payment, delivery, remedies and liability.

Nothing in this hierarchy reduces a mandatory statutory right.

47. Changes to these Terms

We may revise these standard Terms for future purchases. The version applying to a completed purchase is the version supplied or identified when the contract was formed, unless a change is required by law, benefits you without reducing existing rights, or is expressly agreed. We will retain version records.

48. Transfer, third-party rights and waiver

You may not transfer the contract or Licence without our written permission. We may transfer our rights and obligations as part of a legitimate business sale, restructuring, merger or succession arrangement provided your statutory rights are not reduced.

Unless expressly stated, no person other than you and Vital Adaptation has a right to enforce these Terms. A delay in enforcing a right does not automatically waive it.

49. Severability, language and entire agreement

If a provision is found unlawful or unenforceable, the remaining provisions continue so far as possible. The initial contractual language is English; if a translation is supplied, the English controlled version applies unless law requires otherwise.

The documents listed in clause 3, together with any express written variation, constitute the agreement concerning the purchase. Nothing excludes liability for fraud or prevents reliance on a statement that cannot lawfully be excluded.

50. Governing law and jurisdiction

These Terms are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory consumer right to bring proceedings in another applicable part of the United Kingdom.

51. Contact

Questions about an order or these Terms should be sent to vitaladaptation@gmail.com. Please include the order reference where possible.

Schedule 1 — Required checkout controls

52. General contractual acceptance

I have read and agree to the Vital Adaptation Master Terms of Sale, Individual Licence and Product Schedule applicable to this purchase.

53. Immediate digital supply

I expressly request and consent to Vital Adaptation Ltd supplying the digital content immediately. I acknowledge that once supply begins, I will lose my statutory 14-day right to cancel the digital-content contract. My statutory rights where the digital content is faulty, misdescribed or does not conform to the contract remain unaffected.