Effective Date: August 28, 2024

1. Introduction

Thank you for shopping at Avalahcase. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted for purchases made on our website, https://avalahcase.com/. By making a purchase, you agree to these terms.

2. Return Eligibility

• Eligibility: Returns are accepted for items that are unused, in their original packaging, and in the same condition as when you received them. All return requests must be made within 14 days of receiving your order.
• Non-Returnable Items: Certain items may not be eligible for return, including personalized or custom-made products. Please check the product description for return eligibility.

3. How to Return an Item

To return an item, please follow these steps:

1. Contact Us: Email us at info@avalahcase.com with your order number and the reason for the return. We will provide you with a return authorization and instructions.
2. Prepare the Return: Pack the item securely in its original packaging, including any accessories or documents that came with it.
3. Ship the Return: Send the package to the address provided in your return authorization. You are responsible for the cost of return shipping unless the return is due to our error.

4. Refunds

• Processing Time: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.
• Shipping Costs: Original shipping costs are non-refundable, except in cases where we made an error with your order.

5. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@avalahcase.com. We will provide instructions for returning the item and arrange for a replacement or refund as appropriate.

7. Changes to the Return and Refund Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website constitutes acceptance of the revised policy.

8. Contact Information

For any questions or concerns regarding this Return and Refund Policy, please contact us:

• Storename: Avalahcase
• Website: https://avalahcase.com/
• Telephone: +62 85333505713
• Address: Jl. Sangkrah RT/RW 004/003 Sangkrah Pasar Kliwon, Surakarta Central Java 57118
• Email: info@avalahcase.com

Thank you for choosing Avalahcase!