Nadia replied very quickly, with empathy, knowledge and excellence communication throughout. After explaining the situation Nadia gave a brief reply with the intention of giving a more substantial reply by the end of that same week. This was folly thorough exactly as promised and with extreme detail and a very comprehensive and sound set of actions that we could follow to move forward. Nadia was able to put our minds at ease that we were doing the right steps at the right time. It was so lovely to deal with someone with so much knowledge and understanding, not only of the medical issues but also of the procedures and processes that can be an absolute minefield. We would like to thank Nadia for her time, attention to detail and sound advice. If you have an issue snd need support, please do not hesitate to get in touch with her and use the services she offers. Thanks again Nadia. 👍