How to Handle Angry People
In many jobs you inevitably face difficult people from time to time. How to Handle Angry People describes how to best deal with them. This is a serious subject but the book is written in a very readable manner with much humour and anecdote. For people in hostile relationships or a job where it is predictable that there will sometimes be upset customers this book makes dealing with the problem far easier. You'll find it reduces stress and helps you recover your peace of mind.