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The Art of Complaining at Work

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In this lesson, students will talk about complaints at work, they will share personal experiences and give their opinions about the topic. They will predict information before watching a news report. They will listen for gist and for detail and develop listening decoding skills. They will also work on pronunciation (/ʃ/ sound). By the end of the lesson, students will choose a folllow-up task according to their interests and needs (speaking, writing, reading or listening).


You will get the Student's worksheet and detailed Teacher's notes, full of suggestions to make the lesson more/less challenging and the answer key.


Suitable for B1 and above (Business English)

You will get the following files:
  • PDF (511KB)
  • PDF (143KB)