Refund Policy
This Refund Policy governs all ebook and paperback purchases. Our refund terms comply with Australian Consumer Law while maintaining specific conditions outlined below.
For Digital Products (Ebooks)
- Refunds may be issued when a product has significant technical issues that our support team cannot resolve.
- Due to the digital nature of ebooks, we cannot provide refunds for change of mind purchases.
For Physical Products (Paperbacks)
- All paperbacks are shipped via registered post to ensure secure delivery.
- We are not liable for any damage or loss that occurs during transit by postal services or third-parties.
Consumer Rights
Your rights under Australian Consumer Law remain unaffected by this policy. These terms complement your statutory rights and do not limit or replace them.
Refund Process
To initiate a refund request or discuss any concerns, please submit your inquiry through our Contact page. Our team will respond within 2 business days.
Note: This policy is regularly reviewed and updated to ensure compliance with current legislation.