FAQ
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Raw Hair is 100% unprocessed human hair collected from a single donor. It has never been chemically altered, steamed, coated, allowing it to maintain its natural cuticle alignment, strength and longevity.
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Raw hair is completely unaltered and unprocessed. Virgin hair is often steam-treated to achieve specific, uniform textures. Raw hair strictly comes from a single donor per bundle, ensuring all cuticles run in the exact same direction. Virgin hair can sometimes be collected from multiple donors.
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With great care, raw hair is an investment that lasts. It can easily last 3 to 5 years or even longer. Because the cuticles are fully intact and undamaged, it behaves just like your natural hair and doesn't degrade quickly after a few washes.
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Yes, because it has never been processed or coated in silicone, raw hair takes bleach and hair dye beautifully. It can typically be lifted to a clean platinum blonde (613) while retaining its strength, elasticity, and natural shine.
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Yes, because authentic raw hair is 100% unprocessed and hasn't been chemically altered, it acts exactly like natural hair growing from a scalp.
When you heat-style or straighten raw curly extensions, you are only temporarily breaking the hydrogen bonds in the hair. As soon as you wash or completely wet the hair, those bonds reset, and the hair will completely revert back to its natural, beautiful curl pattern
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It depends on the length you are going for, as raw hair bundles are measured by weight typically 100 grams/3.5 oz. Because longer hair has shorter tracks, you need more bundles for fullness:
12" to 18" 2 to 3 bundles
18" to 24" 3 bundles
26" and longer 3 or more bundles
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No two bundles of raw hair will ever be 100% identical. Because each bundle comes from a different person, there will be slight variations in color tone and wave pattern, which contributes to its incredibly natural, seamless blend.
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Yes, one of the biggest reasons raw hair is considered a true luxury investment is that it can be reused multiple times and across multiple installations.
Because authentic raw hair has fully intact cuticles and has never been chemically processed, it doesn't degrade or mat after a few months like standard beauty supply or low-grade factory hair.
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We know you are excited to get your luxury extensions! To help you plan your hair appointments, here is a breakdown of our standard processing and shipping windows. Please refer to our shipping & returns policy for more information.
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Because we pride ourselves on fast processing and shipping times to get your luxury extensions to you as quickly as possible, orders cannot be changed, modified, or canceled once they are placed.
Once your payment is authorized, your order immediately enters our fulfillment queue.
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Because hair extensions are a hygienic product, all sales are final, and we do not accept returns or exchanges.
To ensure the safety of our customers and maintain our strict luxury quality standards, we cannot accept hair back once it has left our facility. Unless we are at fault then it will be approve by management.