Thank you for shopping with House of Little Joys. We want you to feel confident when purchasing from our store.

Please read this Refund Policy carefully before purchasing a digital product.

Digital Products

The products sold by House of Little Joys are primarily digital products.

Because digital products can generally be accessed or downloaded shortly after purchase, all digital product sales are generally final and non-refundable once the product has been accessed or downloaded, except where a refund or other remedy is required by applicable law.

Payhip allows individual sellers to establish their own refund policies, and refund requests are handled by the seller rather than Payhip.

Please Review Before Purchasing

Before completing your purchase, please carefully review:

• The product description
• Product images and previews
• What is included
• File formats
• Page count or contents, where applicable
• Software or account requirements
• Printing requirements
• Intended use and licence information

If you are unsure whether a product is suitable for you, please contact us before purchasing.

Download or Technical Problems

If you experience difficulty downloading, opening or accessing your purchase, please contact us.

We will make reasonable efforts to help resolve technical or file-related problems.

Please include:

Your name

Email address used for the purchase

Order number, if available

Product purchased

A brief description of the problem

A download/access problem does not automatically require a refund if we can provide a working copy of the purchased product or otherwise resolve the issue.

Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us with your order details.

Where we can verify a genuine duplicate transaction, we may provide an appropriate refund for the duplicate purchase.

Incorrect or Defective Files

If you receive a corrupted file, an incorrect file, or a product that materially differs from its description, please contact us so we can investigate and provide a corrected file, replacement, refund or other appropriate remedy depending on the circumstances and applicable law.

Change of Mind

We generally cannot provide refunds simply because you:

• Changed your mind after receiving/accessing the digital product.
• No longer need the product.
• Purchased the wrong product without reviewing the description.
• Expected a physical product when the listing clearly identified the item as digital.
• Do not have the required software or equipment stated in the product description.
• Experience minor colour differences when printing.

This does not affect any rights or remedies you may have under applicable law.

Refund Requests

If you believe there is a genuine issue with your order, contact us through our Contact page.

Please provide your order number and the email address used when purchasing.

We will review legitimate requests individually.

Payment Processing

Approved refunds are returned through the applicable payment method/payment processor and may take additional time to appear in your account depending on your bank or payment provider.