Here, I'm thrilled to share with you a collection of files that have been meticulously crafted and fine-tuned over my +15 years of experience in the dynamic realms of Customer Experience.
These files have been my trusted companions, making my job easier and more efficient. Now, I'm delighted to open the treasure chest and share these valuable assets with fellow CX enthusiasts like you!
Isabel Baez is a seasoned CX Architect, and professional in the fields of data analytics, service design, and customer experience. With a proven history of achieving exceptional outcomes in diverse global environments, she possesses a distinctive combination of strategic acumen and practical proficiency. Isabel excels in deciphering intricate challenges, crafting sustainable visions, and advocating for remarkable experiences.
