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Frequently Asked Questions

What kind of books does Jill Wallace write?

Jill writes emotional, sweeping stories filled with history, heart, friendship, romance, courage, and South African soul. Her books include historical fiction, wartime romance, apartheid-era coming-of-age fiction, and time-slip women’s fiction.


Where should I start if I’m new to Jill’s books?

A lovely place to begin is War Serenade if you enjoy sweeping wartime romance inspired by a true story.

Choose Zebra if you love powerful historical fiction about friendship, loyalty, and impossible choices.

Start with Timeless Beginnings if you enjoy past lives, soulmates, psychic mystery, and women’s fiction with a touch of magic.


What formats are available?

Formats vary by product, but Jill’s store may include:

eBooks

Paperbacks

Signed paperbacks

Audiobooks

Printable PDFs

Digital bundles

Book and surprise bundles

Each product page will list exactly what is included.


How do I receive my eBook or digital download?

Digital products are delivered electronically after purchase. You will receive access to download your files so you can begin reading, printing, coloring, or cooking right away.


Can I read the eBooks on my Kindle, phone, tablet, or computer?

Yes. eBooks can typically be read on your favorite device. Download instructions will be provided after purchase.


What is included in the Untamed Digital Lucky Packet?

The Untamed Digital Lucky Packet includes digital stories and printable extras, such as War SerenadeZebraTimeless Beginnings, the Untamed South African Cook Book, and the Untamed South African Coloring Book.

Please check the product page for the exact items included.


What are the printable PDFs?

Printable PDFs are digital files you can download and print at home. These may include coloring pages, South African recipes, or other creative reader extras.


Can I print the coloring book or cookbook more than once?

Yes, for personal use. You may print your purchased PDF for yourself to enjoy at home. Please do not resell, upload, share, or distribute the digital file.


Are signed books available?

Yes. Jill offers signed physical books when available. Each signed product page will include details about pricing, shipping, and personalization.


How do I request a personalized signature?

During checkout, please fill out the space provided with the name you would like the book signed to.

All signed copies will be signed by the author unless otherwise requested.


Do signed books ship outside the United States?

Some signed books and physical bundles are US only. Please check each product description carefully before purchasing.


Is shipping included?

Some physical products include Media Mail shipping, while others may include or charge for Priority Mail shipping. Each product page will clearly state the shipping details.


What is Media Mail shipping?

Media Mail is a cost-friendly USPS shipping option for books and printed materials. Delivery times may vary.


What is included in the Book and Surprise Bundle?

The Book and Surprise Bundle includes one signed paperback of your choice and three Untamed surprises. It is a special reader package for those who enjoy signed books and a little mystery.


Can I choose which paperback I receive in a bundle?

For bundles that include a paperback of your choice, please provide your selection during checkout in the space provided.


Are surprise items the same in every bundle?

Not always. Surprise items may vary depending on availability, season, and the type of bundle. That is part of the fun.


Do you accept returns or refunds?

Digital products are generally non-refundable once delivered or downloaded.

For physical products, please contact Jill if there is a problem with your order. She will do her best to help.


What should I do if I have trouble downloading my digital product?

Please email jillwallaceauthor@gmail.com with your order details, and help will be provided as soon as possible.


What should I do if my shipping address is wrong?

Please contact jillwallace@gmail.com as quickly as possible. If the order has not shipped yet, the address may be corrected.


Can I buy a book as a gift?

Yes. Signed books, bundles, and printable products make lovely gifts. For signed books, be sure to include the recipient’s name during checkout if you would like it personalized.


Are Jill’s books based on true stories?

Some of Jill’s work is inspired by true stories or real-life experiences. War Serenade is inspired by a remarkable true story, while Zebra is inspired by deeply personal South African history and experience.


How can I contact Jill?

For questions about orders, downloads, signed books, or reader goodies, please email:

jillwallaceauthor@gmail.com