Last updated: 29 August 2026

1. About the service

These Service Terms apply to purchases of AI Front Desk Check through the Little Wins Resources Payhip store. AI Front Desk Check is a practical customer experience review designed to show how a business appears to a prospective customer at the time of testing. Support enquiries can be sent to littlewinsresources@gmail.com.

2. What you receive

Your purchase includes a review based on the information you provide at checkout and the customer contact experience that can reasonably be observed during the check. You will receive a written report that may include test scenarios, observations, evidence, a score, priority fixes and practical recommendations. The exact inclusions shown on the product page at the time of purchase form part of the service.

3. Information you must provide

You must provide accurate and current business information at checkout, including the business name, website or relevant contact details, and any instructions or limits that are important for the check. You must have authority to request testing of the business and its customer contact channels. Do not provide passwords, payment card details, government identifiers, health records or other unnecessary sensitive information.

4. Permission to carry out the check

By purchasing the service, you authorise AI Front Desk Check to use the business information you provide and to carry out ordinary customer experience testing within the scope of your order. Testing may use normal prospective customer scenarios to assess the response experience. We will not attempt to bypass security controls, gain unauthorised access, obtain confidential information or interfere with business systems.

5. Timing and delivery

Work begins after payment and after the required checkout information has been received. If important information is missing, we may contact you before starting. Your report will be delivered to the email address used for the order within the timeframe stated on the product page or otherwise confirmed to you in writing. Delivery time may be extended if required information is missing or a third party channel is unavailable.

6. Point in time nature of the report

The report reflects the customer experience observed during the check. Websites, staff responses, automated systems, business hours, third party platforms and other conditions can change after testing. A score or observation is therefore a point in time assessment and is not a certification, guarantee or permanent rating.

7. Recommendations and results

Recommendations are practical suggestions based on the observed customer experience. AI Front Desk Check does not guarantee increased sales, enquiries, revenue, rankings, compliance or any other business outcome. The service is not legal advice, accounting advice, cybersecurity testing, accessibility certification or regulatory compliance advice.

8. Price and payment

The price charged is the price shown at checkout. Payment is processed through Payhip and its payment providers. Any taxes, fees or currency conversion shown by the payment provider are handled through the relevant platform. We do not ask customers to send payment card details by email.

9. Cancellations, refunds and Australian Consumer Law

Because the report is prepared for the individual business, a change of mind refund may not be available once work has started. If you request cancellation before work starts, contact littlewinsresources@gmail.com and we will review the request. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law. Where the Australian Consumer Law gives you a right to a remedy, that right will be honoured.

10. Customer supplied material

You remain responsible for the accuracy and legality of information, links, text and other material you provide. You must not submit material that you do not have the right to use or instructions that would require unlawful, deceptive, harassing or unsafe conduct.

11. Intellectual property

The finished report is supplied for the purchasing customer to use within their business. You may save, print and share your completed report with people who reasonably need it for your business. The report format, scoring framework, templates, methods and reusable materials remain the intellectual property of the service provider and must not be resold, copied as a competing template or represented as your own product.

12. Confidentiality

We will use reasonable care with non public business information supplied for the order and will use it only as needed to administer and deliver the service, provide support, maintain records or comply with law. You should only provide information that is necessary for the check.

13. Availability and reasonable limits

We may pause, modify or decline a test if a requested action is unsafe, unlawful, outside the service scope, technically unavailable or likely to interfere with another person or system. If this materially prevents delivery of the purchased service, we will contact you to agree on an appropriate next step.

14. Contact

Questions about an order, these Service Terms or a completed report can be sent to littlewinsresources@gmail.com.