Effective date: 27 September 2026

Seller: L.K.C. Management and Design Services Ltd

Email: Linda.lkcsocial@gmail.com

1. Scope

This policy applies to digital products purchased from our Payhip store. Nothing in it limits mandatory consumer rights under applicable law.

2. Right of withdrawal for digital content

Consumers in the European Union generally have a 14-day right of withdrawal for distance contracts. For digital content supplied immediately and not on a physical medium, that right may be lost only when the consumer has given prior express consent for supply to begin during the withdrawal period and has acknowledged that this means losing the right of withdrawal, where the law requires this.

If the required consent and acknowledgement were validly obtained at checkout and the download or access has begun, a change-of-mind cancellation may no longer be available. If those legal requirements were not met, statutory withdrawal rights remain unaffected.

3. Before downloading

If you do not want immediate access, do not download or access the product and contact us promptly at Linda.lkcsocial@gmail.com. Include your name, order email, order or receipt number, product and purchase date.

4. Change-of-mind requests

Because digital files can be copied and retained after access, we normally do not provide refunds merely because a customer changed their mind, no longer needs the product, expected different software, or did not check stated compatibility—provided the product was correctly described, supplied and the legal conditions for immediate digital supply were met. Mandatory rights always prevail.

5. Faulty, inaccessible or misdescribed content

If the files are corrupted, inaccessible, incomplete or materially different from the description, contact us with order details, screenshots and a description of the problem. We will investigate within a reasonable time and may provide download assistance, a replacement, correction or updated file.

Where digital content cannot be brought into conformity within a reasonable time and without significant inconvenience, or where applicable law otherwise requires it, the customer may be entitled to an appropriate price reduction or to terminate the contract and receive a refund.

6. Duplicate or unauthorised payments

Verified duplicate payments will be refunded. Contact us immediately if you believe a payment was unauthorised. We may request information needed to investigate while respecting data-protection requirements.

7. Situations normally not eligible for a refund

Subject to mandatory law, refunds are normally unavailable where the product works as described but the customer changes their mind; lacks compatible software or skills clearly stated as necessary; has modified or damaged the files; has exceeded the download limit through repeated successful downloads; or requests a refund because a third-party application changed how the files display.

8. How to request assistance or a refund

Email Linda.lkcsocial@gmail.com with your name, purchase email, order or receipt number, product name, purchase date, reason for the request and supporting screenshots where relevant. We will respond as soon as reasonably possible. Approved refunds are returned through the original payment method; processing times depend on Payhip, Stripe, PayPal and the customer’s financial institution.

9. Chargebacks

Please contact us before starting a chargeback so we can investigate and attempt to resolve the matter. This does not remove any legal right to dispute an unauthorised or improper charge.

10. Cancellation by us

We may cancel and refund an order affected by fraud, unauthorised payment, a duplicate order, a clear pricing error or an inability to supply the product.

11. Contact

L.K.C. Management and Design Services Ltd

Company registration: HE 442055

VAT number: CY10442055K

2 Agiou Therapontos, Anglisides 7571, Larnaca, Cyprus

Linda.lkcsocial@gmail.com