Meeting notes are useful evidence, but they are rarely a usable procedure. They preserve what people discussed, not necessarily what the next person should do. A reliable SOP needs a defined start, ordered actions, decision rules, quality checks, an...

You should not need to hand over passwords, private keys, customer records, or unrestricted system access just to get one workflow documented. An SOP writer needs evidence of how the work moves, who makes each decision, and what proves completion. T...