1.    Can I Return Or Exchange An Item?

Due to hygiene and safety reasons, all products purchased at SIM Design Limited (meroware authorized distributor) cannot be returned or exchanged. If you suspect the product is defective, please contact SIM Design Limited Customer Service (Email: flora@lovemero.jp).

​Return Or Refund of a product cannot be accepted in the following cases:

• Products that have been used or worn.
• Any damage or loss items caused by man-made, misuse, abuse, neglect, wear and tear, accidents, natural disasters, or other events are not accepted.

​Defected items must be returned or exchanged within 7 days upon receipt, provided that: products with the proof of purchase, their original case/package, tags attached on the product, other included items, warranty, anti-counterfeiting label, certificate, or any part of a set item.

​**Please note that all shipping cost of return shall be borne by the customer.

2.    How to Return - Exchange or Refund

​Please send your damaged product photos, contact details and the proof of purchase to SIM Design Limited Customer Service by email to flora@lovemero.jp. Once your case is filed and accepted for exchange or refund, you will have to send the defected products back to SIM Design Limited Customer Service for verification.

3.    How Long Will It Take To Receive My Refund?

It may take approximately 2-3 business weeks for the refunds to appear in customers’ assigned bank account. We do not allow cash refund for security purposes. Please note that customer will be responsible for any bank fee occur during the refund transaction process and an additional surcharge (10%) will be charged for refund. In case of any disputes, SIM Design Limited. reserves the right of final decision.