Updated:

March 4, 2025

Digital products are exempt from the return and refund policy because they are instant downloads.

Right of Withdrawal

You have the right to withdraw from the purchase contract within 14 days without giving any reason. The withdrawal period is 14 days beginning from the day on which you or a third party named by you but other than the carrier has taken possession of the goods. To exercise your right of withdrawal, you must inform us,

Nadine Mutas

Richard-Stücklen-Str. 16

91781 Weißenburg i. Bay.

Germany

nadine [AT] nadinemuas [DOT] com,

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. 

Refunds

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of any customs dues incurred by you at delivery of the product to your country), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.

Returns

We may withhold reimbursement until we have received the goods back from you or until you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods (to the address above) without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.